Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOEL VIRELLA

Franklin Square,New York

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of retail sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

5
5
years of professional experience

Work History

Sales Lead

Tommy Bahama
New York, NY
11.2020 - Current
  • Sold over $400,000 in 2021, surpassing daily goals and metrics to make company's top selling individuals daily and weekly
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Kept detailed track of sales and customer information in company system.
  • Monitored sales team performance and provided constructive feedback.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Handled cash register operations and customer transactions to process payments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Waiter

Anable Basin
Queens, NY
05.2020 - 10.2021
  • Delivered exceptional, efficient service in high volume setting during peak summer months
  • Managed over 50 customer calls per day.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Used cash registers and credit card machines to cash out customers
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Trained new servers on restaurant policies and procedures
  • Met with chef to review daily specials and menu changes
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Answered customers' questions, recommended items, and recorded order information
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Sales Associate/Assistant Visual Merchandiser

Superdry
Queens, NY
07.2018 - 11.2020
  • Partnered with Visual Merchandising Managers to implement store visual initiatives
  • Shared weekly updates of merchandising strategies during team strategy meetings to increase store performance business
  • Replenished stock in accordance to standards in both back of house and front of house with high attention to detail
  • Supported sales team by ensuring replenishment of merchandise on sales floor and preparation of new merchandise for sales floor
  • Maintained loss prevention and minimized shortages through inventory management and adherence to store policies
  • Increased sales by 5% upselling higher-end products to customers
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Informed customers of promotions to increase sales productivity and volume
  • Developed and maintained strong working relationships with professionals within assigned territory

Education

High School Diploma -

Flushing High School
Flushing, NY
06.2017

Skills

  • Merchandising knowledge
  • Strategic planning
  • Sales development
  • POS system operation
  • Sales expertise
  • Excellent communication skills
  • Records maintenance
  • Customer relations
  • Cross-functional team management
  • Customer retention
  • Retail Knowledge
  • Trend Assessment
  • Brand promotion
  • Sales strategy
  • Consultative sales techniques

Languages

Spanish
Professional Working

Timeline

Sales Lead

Tommy Bahama
11.2020 - Current

Waiter

Anable Basin
05.2020 - 10.2021

Sales Associate/Assistant Visual Merchandiser

Superdry
07.2018 - 11.2020

High School Diploma -

Flushing High School

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JOEL VIRELLA