Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
Timeline
Generic

Joel Volle

Tyrone,GA

Summary

High integrity and customer satisfaction are my principal priorities! I'm an experienced operations management professional with over a decade’s worth of Property & Facilities management experience. Proven expertise in managing capital and operational projects to maintain facilities and properties. Dedicated to positive teamwork and team building. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Principal Property Manager

Onore LLC
Peachtree City, GA
06.2022 - Current
  • Drafted and monitored budgets for overall maintenance and operations.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Facility Manager

Operation Mobilization
Tyrone, GA
01.2016 - 12.2022
  • Overseeing the 55,000 sq ft Commercial building, 26 apartments and 68-acre facility alongside our hard working teams
  • Complete projects according to deadlines by overseeing multiple aspects of planning, design, construction, refurbishments, and installation processes for major facilities management projects
  • Supervise, coach, and mentor 10 reports, including custodians, technicians, maintenance personnel, mechanic, groundskeepers and volunteers
  • Set and kept yearly budget to manage expenditures, purchasing required materials, discovering ways of minimizing expenditure, allocating resources, and reporting on variances
  • Inspect building structures to determine need for renovations
  • Lead development of project scope, establish timelines, obtain necessary approvals, and issuing work orders
  • Ensure basic facilities, such as water, electricity, and heating are well maintained
  • Direct interior and exterior décor changes, while hosting enjoyable events
  • Streamlined workflow by outlining project priorities, driving process improvements across all functions, and formulating preventative maintenance system for staff to follow
  • Maximized customer and incoming missionary satisfaction through providing exceptional services, resolving any complaints promptly, and maintaining ongoing communication across departments
  • Identify talent with the potential to serve OM in any capacity and especially in roles within area of responsibility and encourage application through prescribed selection processes
  • Interview, recommend hire, train and assign staff
  • Contribute information to evaluation of performance
  • Maintain harmonious employee/employer/Partner relations
  • Use One-on-one (O3) process to invite team members to effectively communicate between Staff and Supervisor
  • Set goals with and for the team to facilitate growth, development, and setting tactics that align with OM’s strategy
  • Reduced costs through negotiating favorable contract with third party vendors
  • Enforced regulatory compliance by establishing and communicating landscape and facilities management schedules and quality standard procedures
  • Introduced facilities security guidelines in accordance with organization policies, which assured buildings were cleared and secure at close of business

Property Manager/ Hospitality Manager

Poggio Ubertini Retreat Center
Florence, Italy
01.2011 - 01.2015
  • Oversaw property’s 230 occupancy villa and seven rental apartments for weekend retreats, holiday stays, and summer camps
  • Executed business strategies that stimulated growth, increased revenues, enhanced customer experience, and elevated organization’s brand profile
  • Attracted new customers through advertising and encouraging referrals
  • Determined future goals of hospitality division by studying market trends
  • Prepared budgets and generated expense reports for senior management review
  • Planned, organized, and managed daily operations to ensure staff efficiently carried out various tasks
  • Monitored quantity and quality of supplies and equipment, such as guest amenities
  • Supervised five managers and led 50+ cross-functional personnel, including kitchen, office operations, landscaping, maintenance, and housekeeping crew
  • Ensured completion of construction projects, remodels, and installations within strict deadlines and under budget
  • Gained valuable skills in handling stressful situations, difficult customers, project delays
  • Initiated cost saving processes that decreased annual budget expenditure by 30%
  • Utilized interpersonal and professional skills to promptly address guest concerns and prevent further escalations
  • Boosted overall sales through implementing impactful strategic marketing plans
  • Increased occupancy through guidance, teamwork, and employing a servant heart mindset
  • Hosted engaging group programs, large events, and food services for guests, children, and youth

Manager

Service Master
Palm Springs, CA
01.2009 - 01.2011
  • Managed day-to-day activities of personnel tasked with cleaning local offices
  • Spearheaded all business operations, such as sales, marketing, customer services, and budget control
  • Issued quotations and invoices for services rendered
  • Created and posted work schedules for staff and hired temporary employees during busy periods to maintain standards
  • Prepared comprehensive employee reports outlining performances and productivity
  • Expedited office cleaning timeframes by designing fast and efficient cleaning cycles program
  • Averted product shortages through tracking inventory of supplies and ordering replacement stock
  • Provided expert training to all employees concerning cleaning protocols, hygiene standards, safety procedures

Regional Representative Italy

Gospel Literature Outreach
Glasgow, Scotland
03.2004 - 01.2009
  • Cultivated relationships with stakeholders at the regional level to enhance partnerships with GLO headquarters.
  • Over 200 participants took part in evangelistic and humanitarian outreaches supporting 18 local community centers and churches.
  • Partnered with multiple local churches in Italy, Spain, France, Romania, Poland, and Croatia, uncovering their outreach needs and mission goals, and trained for evangelism in creative ways.
  • Developed training materials, and conducted workshop sessions for new teams.

Education

Bachelor of Arts - Theology

Ekklesia Bible College
Los Angeles, CA

Associate Degree - Intercultural Studies

Bible College of Wales
Swansea, UK

High School Diploma -

Professional School of Auto Mechanics High School
Siena, Italy

Skills

  • Team Leadership & Development
  • Change Management
  • Operational Efficiency
  • Vendor & Contract Management
  • Compliance & Risk Management
  • Hospitality Services
  • Strategic Business Planning
  • Profit Growth
  • Process Improvement
  • Property inspections

Certification

  • CME – Coaching and Mentoring Essentials, 2020
  • PMP Certified (Project Management Professional) expires 2024
  • Acquiring Bookkeeping Certification (NACPB)

Languages

Italian
Native/ Bilingual

Affiliations

  • Agape Pro Humanitas - Humanitarian aid organization - Bookkeeping
  • Christ Church of South Metro Atlanta - Safety & Security Team

Timeline

Principal Property Manager

Onore LLC
06.2022 - Current

Facility Manager

Operation Mobilization
01.2016 - 12.2022

Property Manager/ Hospitality Manager

Poggio Ubertini Retreat Center
01.2011 - 01.2015

Manager

Service Master
01.2009 - 01.2011

Regional Representative Italy

Gospel Literature Outreach
03.2004 - 01.2009

Bachelor of Arts - Theology

Ekklesia Bible College

Associate Degree - Intercultural Studies

Bible College of Wales

High School Diploma -

Professional School of Auto Mechanics High School
Joel Volle