Joel Wagner
Northglenn,CO
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
01.2023 - Current
- Works productively in fast-moving work environment to process large volumes of claims
- Updates claims system to track claim status and provide relevant information to other department
Financial Service Specialist - Tier 2
Nordstrom
04.2022 - 11.2022
- Responded to inquiries from clients and provided financial advice to drive fiscal growth
- Maintained updated records of all financial transactions to support traceability
Supervisor
SiriusXM Satellite Radio
08.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
Master of Science - Information Technology
University of Cincinnati
Cincinnati, OH (remote)08.2023
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH (remote)04.2021
Bachelor of Arts - Sociology
Colorado State University
Fort Collins, CO05.2018
Skills
- Claims Analysis
- Expense Control
- Litigation Support
- Property Adjusting
- Information Updates
- Insurance Policy Review
- Complex Problem-Solving
- Claim Validity Determination
Certification
TEFL-TESOL
Timeline
Claims Associate
State Farm
01.2023 - Current
Financial Service Specialist - Tier 2
Nordstrom
04.2022 - 11.2022
Supervisor
SiriusXM Satellite Radio
08.2020 - 03.2022
Master of Science - Information Technology
University of Cincinnati
Master of Science - Criminal Justice
University of Cincinnati
Bachelor of Arts - Sociology
Colorado State University
TEFL-TESOL
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