Joel Welch
Shreveport,Lousiana
Summary
Diligent Manager skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Veteran Service Officer
Louisiana Department Of Veterans Affairs
Shreveport, LA
02.2016 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to [Number] individuals and families.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Referred families to shelters, legal resources and educational programs.
Commercial Sales Manager
Auto Zone
Shreveport, LA
03.2015 - 01.2016
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Motivated team to meet and exceed sales goals.
- Traveled to different companies to negotiate large sales and contracts.
- Provided local market insight and identified trends.
Commercial Truck Tire Center Manager
Tire Centers Inc.
Lafayette, LA
02.2012 - 02.2015
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Tire Center.
- Managed work and performance of more than 15 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Commercial Truck Tire Center Manager
Wingfoot Commercial Tire Systems LLC.
Lafayette, LA
01.1992 - 01.2012
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy [Type of business].
- Managed work and performance of more than [Number] employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Education
Associate of Science - Business Administration And Management
Spring Hill College
Mobile, AL05.1974
Skills
- Teamwork and Collaboration
- Client Assistance Referrals
- Behavioral Management Planning
- Program Evaluation and Improvements
- Agency Service Requirements
- Client and Family Interviews
- Problem Resolution
- Customer Inquiries
Timeline
Veteran Service Officer
Louisiana Department Of Veterans Affairs
02.2016 - Current
Commercial Sales Manager
Auto Zone
03.2015 - 01.2016
Commercial Truck Tire Center Manager
Tire Centers Inc.
02.2012 - 02.2015
Commercial Truck Tire Center Manager
Wingfoot Commercial Tire Systems LLC.
01.1992 - 01.2012
Associate of Science - Business Administration And Management
Spring Hill College
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