Joel Wigfall
Irmo,SC
Summary
Background in years of sales and sales strategies with experience in retail, technology, and financial institutions. Strong customer service skills with demonstrated ability to be open, friendly and building lasting relationships with customers, employers, and team members. Strong communication skills, and track record of building relationships with customers. Team player with a positive spirit, hardworking, loyal, organized, dependable, flexible, and highly motivated individual. Professional with expertise in customer relationship management, account management, and customer financing. Proven ability to enhance client experiences and guide financial decisions effectively.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo
Columbia, SC
12.2023 - Current
- Assisted customers with account inquiries and transactions at Wells Fargo.
- Educated clients on banking products and services available through Wells Fargo.
- Processed loan applications and guided customers through the approval process.
- Collaborated with team members to enhance customer service experiences daily.
- Resolved customer issues, ensuring satisfaction with Wells Fargo services and policies.
- Promoted digital banking tools to improve client access and convenience at Wells Fargo.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Supported branch operations by managing cash handling and vault procedures efficiently.
Mobile Expert
Tmoblie
Columbia, SC
01.2020 - 12.2023
- Handled customer transactions and processed payments efficiently.
- Maintained store displays to highlight promotions and new products.
- Collaborated with team members to achieve sales goals and improve service.
- Educated customers on device features and troubleshooting techniques.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
Deli Clerk
Publix
Columbia, sc
03.2019 - 11.2020
- Assisted customers with product selection and answered inquiries.
- Collaborated with team members to manage stock levels efficiently.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
Education
Associate of Arts - Business Management
Midlands Technical College
West Columbia, SC06-2019
Skills
- Customer relationship management
- Account management
- Customer financing
- Interpersonal skills
- Opportunity identification
- Loan application expertise
- Relationship building and management
- Relationship management
Affiliations
- Church youth leader
- Assistant Basketball coach
Timeline
Personal Banker
Wells Fargo
12.2023 - Current
Mobile Expert
Tmoblie
01.2020 - 12.2023
Deli Clerk
Publix
03.2019 - 11.2020
Associate of Arts - Business Management
Midlands Technical College
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