Joel Wilkerson
Director Of Operations
Murfreesboro,TN
Summary
Experienced Director of Operations proficient in managing behavioral health care operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Director of Facility Operations
Magnolia Meadows LLC
08.2023 - 07.2024
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director of Operations
The Ranch TN
03.2015 - 07.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed procurement, inventory and warehouse operations.
- Monitored over 60 employees' day-to-day activities and made plans to rectify issues.
Computer Hardware Technician
Innovative Computing
01.2012 - 02.2015
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Implemented internal quality standards to secure electronic records integrity.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Customer Service Representative
Nashville Electric Service
01.2007 - 01.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Avionics Technician (15X)
US Army
02.2006 - 02.2010
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Reduced expenditures by repairing systems and minimizing aircraft equipment maintenance.
- Serviced electrical, pumps and air handling systems.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Meter Technician
Memphis Light, Gas, And Water
05.2001 - 03.2006
- Repaired non-functioning meters and tested to verify operational status.
- Monitored daily routes for safety and efficiency to over half of Shelby county, TN.
Education
High School Diploma -
White Station High School
Memphis, TN 08.1994 - 05.1999
Bachelor of Science - Business Administration
University of Phoenix
Nashville, TN 05.2001 -
Skills
Process improvements
Strategic planning and execution
Capital spending
Staff training/development
Relationship building
Effective leader
Timeline
Director of Facility Operations
Magnolia Meadows LLC
08.2023 - 07.2024
Director of Operations
The Ranch TN
03.2015 - 07.2022
Computer Hardware Technician
Innovative Computing
01.2012 - 02.2015
Customer Service Representative
Nashville Electric Service
01.2007 - 01.2012
Avionics Technician (15X)
US Army
02.2006 - 02.2010
Meter Technician
Memphis Light, Gas, And Water
05.2001 - 03.2006
Bachelor of Science - Business Administration
University of Phoenix
05.2001 -
High School Diploma -
White Station High School
08.1994 - 05.1999
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