Joel Wilson
Lorton,VA
Summary
- Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking. Detail-oriented Guest Services Associate with the poise and patience to work closely with a range of different personalities. A pleasant and compassionate individual offering exemplary customer service and support. Seeking a new public-pacing position as a professional with Wyndham.
- Hard working and immersed in the details.
- Workplace Readiness Certification
- Osha Card
- Accepted to the Tech School and had the opportunity to combine academic and electrical votech skills
- Learned critical competencies necessary to advance beyond entry level positions related to the trades.
- Learned workplace readiness skills and passed state certification
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Club Wyndham
Oxon Hill, Maryland
04.2024 - Current
- Greeted guests in a friendly and professional manner.
- Provided information on hotel services, facilities, and local attractions.
- Assisted with check-in and check-out procedures.
- Processed payments for room charges, incidentals, and taxes.
- Resolved guest complaints in a timely and efficient manner.
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Provided support during peak hours in order to maintain excellent customer service standards.
Internet Technician
Ficom
Knoxville, TN
07.2023 - 12.2024
- Performed troubleshooting to diagnose and resolve system issues.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Provided technical support to end users by troubleshooting various networking issues.
- Ensured compliance with company policies related to network usage and security.
Crew Shift Leader
Green Cat Services
Virginia Beach, VA
07.2021 - 08.2022
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06.2023
High School Diploma -
Technical And Career Education Center
Virginia Beach, VA06.2023
Skills
- Friendly, Positive Attitude
- Problem Resolution
- Computer Skills
- Flexible Schedule
- Critical Thinking
- Reliable & Trustworthy
- Guest Relations
- Microsoft Office
- Customer Service
- Coachable and driven
- Journey Applications
- Focus Applications
Accomplishments
- Efficiently led a team that impacted business goals and improved customer service
- Acknowledged as a team player
- Engaged in ongoing projects with the team
Timeline
Guest Services Associate
Club Wyndham
04.2024 - Current
Internet Technician
Ficom
07.2023 - 12.2024
Crew Shift Leader
Green Cat Services
07.2021 - 08.2022
High School Diploma -
Frank W. Cox High School
High School Diploma -
Technical And Career Education Center
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