Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joel Wylam

Pasco,WA

Summary

Dynamic leader with a proven track record at Allstate Insurance Co, excelling in staff training and development, and implementing innovative marketing strategies. Spearheaded mentoring programs and strategic campaigns, significantly enhancing productivity and agency revenue. Skilled in customer relations and licensed insurance, adept at fostering professional growth and expanding market share.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Agency Owner

Allstate Insurance Co
10.2021 - Current
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Responsible for recruiting, staff hiring, termination, promotions and department transfers.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Supervised all agency activities to promote proper planning, coordination and organization.
  • Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
  • Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.

Insurance Office Manager

Brent Wylam Allstate Agency
12.2019 - 10.2021
  • Increased agency revenue by implementing effective sales strategies and training programs for staff.
  • Analyzed detailed reports on agency performance metrics to identify areas of strength and opportunity.
  • Expanded market share with targeted marketing campaigns to attract prospective clients.
  • Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and sales
  • Recruited, hired and trained staff in best practices for Allstate

Barista Manager

Dutch Bros Coffee
06.2013 - 12.2019
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Recruited, hired, and trained staff in Dutch Bros best practices and techniques

Education

Associate of Arts - Business Management

Umpqua Community College
Roseburg, OR
06-2015

Skills

  • Customer relations
  • Cleanliness and organization
  • Administering budgets
  • Industry networking
  • Staff training and development
  • Licensed insurance agent
  • Closing techniques
  • Leads prospecting
  • Marketing and promotions
  • Marketing strategies
  • Business planning
  • Recruiting

Certification

  • Property and Casualty License - OR Department of Insurance.
  • Licensed Insurance Agent/Broker - OR Department of Insurance.

Timeline

Agency Owner

Allstate Insurance Co
10.2021 - Current

Insurance Office Manager

Brent Wylam Allstate Agency
12.2019 - 10.2021

Barista Manager

Dutch Bros Coffee
06.2013 - 12.2019

Associate of Arts - Business Management

Umpqua Community College
Joel Wylam