Joel Zapata
El Paso
Summary
Dynamic service professional with four years at Olive Garden, excelling in team collaboration and effective leadership. Proven track record in service recovery and quality control, enhancing operational effectiveness. Recognized for fostering a supportive environment and coaching peers in conflict resolution, ensuring exceptional guest experiences in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
11.2021 - Current
Provided cross-functional support in front and back of house operations. Collaborated with team members to foster a supportive work environment. Coached fellow staff on time management and efficiency strategies. Promoted internal growth initiatives within organization over four years. Adapted to fast-paced setting while maintaining high performance standards. Facilitated communication between departments to enhance operational effectiveness.
Server
IHOP
03.2018 - 11.2021
Ensured smooth restaurant openings, effectively preparing for high customer volume. Consistently provided excellent breakfast service to guarantee guest satisfaction. Oversaw daily operations as manager on duty, enhancing team performance. Utilized server knowledge to maintain quality standards under pressure.
Server
Village Inn
02.2016 - 03.2018
Developed friendly interactions to strengthen workplace relationships.
Employed active listening skills to identify and respond to concerns.
Ensured attention to detail improved quality of service.
Applied conflict resolution techniques to mitigate workplace disputes.
Education
Andress
El Paso, TxSkills
- Service Recovery
- Effective leadership
- Quality control
- Conflict resolution
- Team collaboration
Timeline
Service Professional
Olive Garden Restaurant
11.2021 - Current
Server
IHOP
03.2018 - 11.2021
Server
Village Inn
02.2016 - 03.2018
Andress