JOEL A. METCALF
Woodbury,MN
Summary
Detail-oriented and reliable professional with extensive experience in administrative and customer service roles. Skilled in delivering exceptional customer service, retail sales, transaction processing, and product upselling. Adept at learning new computer software to enhance productivity and streamline operations.
Key Skills:
- Customer Service: Deliver outstanding service, addressing customer inquiries and resolving issues promptly.
- Computer Skills: Proficient in MS Office and various software applications to support administrative functions.
- Retail Sales: Expertise in sales techniques, including product upselling and transaction processing.
- Attention to Detail: Demonstrate meticulous attention to detail in all tasks, ensuring quality control and data verification.
- Analytical Thinking: Utilize strong analytical skills to assess situations and make informed decisions.
- Team Collaboration: Work effectively in team environments, fostering collaboration and achieving shared goals.
- Interpersonal Communication: Excellent communication skills, with a focus on active listening and relationship building.
- Multitasking Abilities: Capable of managing multiple tasks simultaneously, maintaining high levels of accuracy and efficiency.
- Adaptability and Flexibility: Quickly adapt to changing environments and requirements, demonstrating flexibility and resilience.
- Problem-Solving Aptitude: Strong problem-solving abilities, addressing challenges with innovative and practical solutions.
- Inventory Management: Oversee inventory processes, ensuring accurate tracking and efficient stock management.
- Time Management: Prioritize tasks effectively, managing time to meet deadlines and organizational goals.
Recognized for exceptional performance in customer service and administrative support, with a commitment to continuous improvement and professional development. Ready to contribute to a dynamic team, delivering high-quality service and operational excellence. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Optician/Optometric Technician
Bieter Eye Center/Vision Source Prescott
04.2022 - 02.2024
- Dispense prescription eyewear, repair frames, and manage inventory with precision
- Conduct contact lens training and pretests, ensuring accurate results using advanced instruments
- Handle insurance billing and patient scheduling, maintaining up to date records in Revolution EHR
- Perform retinal imaging and visual screening, contributing to comprehensive patient care
- Support cross-departmental tasks, enhancing overall clinic efficiency and patient satisfaction
- Facilitated interdepartmental support, improving appointment scheduling efficiency and patient satisfaction
- Executed precise insurance billing for Medicaid, Eyemed, and Vision Service Plan, ensuring timely reimbursement
- Conducted thorough pretesting and imaging, enhancing diagnostic accuracy and contributing to better patient outcomes
- Maintained meticulous patient records in Revolution EHR, ensuring compliance with HIPAA regulations and improving data accuracy.
Insurance Biller/Chiropractic Assistant
Woodbury Spine Wellness Center
11.2020 - 04.2022
- Verified insurance coverage and submitted claims, resolving rejections and denials
- Scheduled and managed appointments for various services, enhancing patient satisfaction and retention
- Handled patient account management and prior authorizations, ensuring continuity of care
- Conducted marketing and retail of supplements, boosting sales during special events
- Maintained office cleanliness and updated patient demographics, supporting a professional environment
- Analyzed patient accounts to identify discrepancies, ensuring accurate billing and improved financial accuracy.
Receptionist/Scribe/Optician/Insurance
Mead EyeCare & EyeWear
03.2019 - 11.2020
- Managed phone inquiries and scheduling, ensuring smooth daily operations and patient satisfaction
- Accurately prepared and maintained EHRs, enhancing efficiency in patient care documentation
- Conducted pre-tests and visual screenings, directly reporting results to doctors for prompt diagnosis
- Handled contact lens orders and dispensing, improving patient experience and product knowledge
- Processed insurance billing for Medicaid, Medicare and Vision Service Plan, ensuring timely reimbursement
- Implemented EHR preparation and maintenance, ensuring compliance with healthcare regulations and improving patient record accuracy
- Collaborated with doctors to perform pretests and visual screenings, facilitating timely and accurate patient diagnosis
- Managed inventory for frames and lenses, optimizing stock levels and reducing order processing time by 15%
- Conducted scleral lenses training and visual acuity tests, directly contributing to improved patient outcomes and satisfaction.
Optometric Assistant
Ritzinger Optometric Clinic
03.2016 - 02.2019
- Answered calls, scheduled appointments, verified insurance and updated patient records, ensuring smooth office operations
- Conducted pretests and reported findings to doctors, enhancing patient care and diagnostic accuracy
- Assisted with patient care, managed eyewear orders, and handled insurance billing, improving service efficiency
- Streamlined patient check-in process, enhancing operational efficiencies and reducing wait times by 20%
- Worked closely with optometrists to ensure accurate test results and efficient patient flow, fostering a cohesive team environment
- Educated patients on contact lens care and eyewear options, significantly boosting customer satisfaction and repeat business
- Conducted thorough pretests and maintained precise instrument calibration, ensuring high-quality patient diagnostics and care
- Maintained accurate patient records and inventory, ensuring compliance with healthcare regulations and reducing errors.
3rd Key Assistant Manager
Kirkland’s
06.2013 - 03.2016
- Directed sales and record-keeping activities, resolving customer complaints and boosting satisfaction
- Managed staff assignments, enhancing productivity and operational efficiency
- Implemented marketing strategies, increasing product visibility and driving sales growth
- Coordinated shipping and receiving operations, ensuring timely and accurate inventory management
- Reviewed performance data, identifying areas for cost reduction and program improvement
- Committed to continuous learning and improvement, fostering a positive work environment and maintaining punctuality
- Analyzed sales trends and inventory data to optimize stock levels, reducing overstock by 15%
- Ensure compliance with company policies during inventory audits, achieving a 98% accuracy rate
- Led staff assignments to boost productivity, resulting in a 15% improvement in operational efficiency.
Education
A.A. Biology -
Inver Hills Community College
Inver Grove Heights, MN05.2017
Skills
- Customer Service
- Computer Skills
- Retail Sales
- Transaction Processing
- Product Upselling
- Display building
- Attention to Detail
- Quality Control
- Appointment Scheduling
- Analytical Thinking
- Data Verification
- Insurance approvals
- Time Management
- Administrative Functions
- Active Listening
- Inventory Management
- Product and Service Recommendations
- Excellent Communication
- Decision-Making
- Problem-Solving
- MS Office
- Teamwork and Collaboration
References
- Rachelle Lamprecht, 715-864-0084, Bieter Eye Center
- Nikki Palesh, 715-441-1755, Mead EyeCare & EyeWear
- Dr. Anne Sill, 701-739-8178, Mead EyeCare & EyeWear
- Gina Lawrence, 651-214-1364, Woodbury Spine Wellness Center
Timeline
Optician/Optometric Technician
Bieter Eye Center/Vision Source Prescott
04.2022 - 02.2024
Insurance Biller/Chiropractic Assistant
Woodbury Spine Wellness Center
11.2020 - 04.2022
Receptionist/Scribe/Optician/Insurance
Mead EyeCare & EyeWear
03.2019 - 11.2020
Optometric Assistant
Ritzinger Optometric Clinic
03.2016 - 02.2019
3rd Key Assistant Manager
Kirkland’s
06.2013 - 03.2016
A.A. Biology -
Inver Hills Community College
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