Hi, I’m
Joel A. Olivo
Supervisor
Manhattan,NY
Summary
Certified Ophthalmic Technician with extensive experience in evaluating complex eye conditions and ensuring accuracy in patient medical histories. Proficient in preparing patients for ophthalmic exams and maintaining optimal operating equipment. Exceptional skills in managing medical, financial, and administrative aspects of facility operations, contributing to streamlined processes and improved patient care. Recognized for a friendly, courteous demeanor and strong workflow management and delegation abilities that promote a collaborative team environment.
Overview
19
years of professional experience
1
Certification
Work History
NYC RetinaNew York , NY
Certified Ophthalmic Technician Supervisor
06.2018 - Current
Job overview
- Developed comprehensive strategies to address patient flow, resulting in 50% reduction in wait time and better patient experience.
- Perform patient check in, including obtaining and recording vital signs, chief complaint, relevant medical history/medications.
- Provide pre- and post-operative information to help patients avoid difficulties and recover faster.
- Performing diagnostic task such as Fluorescence Angiography test. Refractometry , dilation drops, Slit-lamp examination, OCT scans, Fundus photos, Visual Acuity, Visual Fields, A&B-scans and Phlebotomy as well as other tasks.
- Productive meetings with management team to ensure JCAHPO and HIPAA compliance with patients is met.
- Verifying insurances and authorizations ahead of time for in-office medical procedures and treatments, resulting in higher patient satisfaction and shorter billing cycle.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts using Modernizing Medicine software.
Amercian Acadamy of Ophthalmic ProfessionalsSan Fransico, CA
Board Member
08.2023 - Current
Job overview
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Developed and implemented strategies to drive organizational growth and development.
- Developed comprehensive strategies to address patient flow and the quality of patient care in the office.
- Developed training material for new technicians and will continue to teach, inspire and motivate those in the health field.
New York Eye And Ear Infirmary Of Mount Sinai
Certified Nurse Assistant
06.2015 - 03.2020
Job overview
- Assisted in providing nursing care for over 50 patients daily under supervision of Registered Nurse in Operating Rooms.
- Transport of Post-Anesthesia patients, assists in clerical functions and assists in additional assignments as determined by Nurse in charge.
- Performed duties that include taking vital signs, set up medical equipment and assist with some medical procedures.
- Assisted in serving meals, making beds and keeping rooms/bays clean improving patients satisfaction rates.
- Observe and record patients conditions, food and liquid intake and other behavior, and report changes to Nurse Supervisor.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment in Operating Rooms.
Auntie Anne's
Assistant Manager
04.2007 - 06.2015
Job overview
- Maintain food supply inventory ultimately helping reduce capital spent on inventory.
- Promoted to managerial responsibility for 6+ staff members, ensuring that all job criteria were met, resulting in higher customer satisfaction.
- Maintain and ensured clean work environment in accordance with NYC Health Department, resulting in consecutive letter (A) grades.
- Regular inventory counts were completed to verify stock levels, resolve inconsistencies, and forecast future needs
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Weekly staff meetings were held to motivate staff members , discuss complaints and inquiries, plan improvements, and assess progress toward goals.
Education
Mercy UniversityDobbs Ferry, NY
MBA from Healthcare Management
05-2025
Lehman College of The City University of New YorkThe Bronx, New York
Bachelor of Arts from Psychology
LaGuardia Community College of The City University of New YorkLong Island City, NY
Associate of Science from Fine Arts
Skills
- Work flow planning for increasing overall efficiency
- Financial Management for improving organization's profitability
- Fluent in Spanish and interpersonal skills
- Inventory management for organization capabilities
- Collaboration and team development
- MS Office for information organization
Certification
COA - Certified Ophthalmic Assistant.
CNA - Certified Nurse Assistant.
HIPAA - Medicaid Compliance Program.
CPT- Certified Phlebotomy Technician.
COT - Certified Ophthalmic Technician.
First Aid/CPR Certified.
Timeline
Board Member
Amercian Acadamy of Ophthalmic Professionals
08.2023 - Current
Certified Ophthalmic Technician Supervisor
NYC Retina
06.2018 - Current
Certified Nurse Assistant
New York Eye And Ear Infirmary Of Mount Sinai
06.2015 - 03.2020
Assistant Manager
Auntie Anne's
04.2007 - 06.2015
Lehman College of The City University of New York
Bachelor of Arts from Psychology
LaGuardia Community College of The City University of New York
Associate of Science from Fine Arts
Mercy University
MBA from Healthcare Management