Joel A. Baez
Summary
Responsible, hands on, Associate of Applied Science, Automotive Technology and Business Management. Experience with steering, suspension, engine and electrical systems. Understanding Professional Customer Services and Management. Looking to leverage my knowledge and experience into a role as Border Patrol Officer Agent.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parts Specialist
O'Reilly Auto Parts
11.2022 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Oversaw team of employees.
Shop Foreman and Mechanic
U-Haul of Southern Arizona
01.2021 - 01.2023
- Schedule and coordinate flow of equipment into and within the shop
- Guide repair personnel to maximize efficiency
- Act under direction of the Shop Manager
- Make well-informed final decisions regarding equipment repair
- Order and stock parts, materials, tools, and supplies as needed
- Account for inventory cycles
- Fill out purchase orders and invoices
- Organize maintenance campaigns and initiatives
- Full time 40 hr
- Ensure quality and total serviceability of repaired products for customer satisfaction
- Must perform safety certifications to ensure quality of work completed.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Trained and coached employees to improve performance and skills.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Managed materials inside shop and at job locations.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
Mobile Repair Specialist (MRU)/Assistant Manager
U-Haul of Southern Arizona
01.2021 - 01.2021
- Perform medium to heavy mechanical repairs, e.g
- Repairs under 60 minutes
- Operate U-Haul mobile repair vehicles to perform emergency road service, repairs, corrective maintenance or preventive maintenance to ensure equipment reaches its destination
- Most repairs are performed at the location site and disabled major repair equipment should be towed to shop
- Establish an effective route in the assigned area to repair all down or inoperable equipment and ensure that all equipment has been repaired or scheduled for repair
- Complete repair statements with labor time and work performed
- Maintain inventory of all repair parts and ensure that all parts used are charged out
- Full time 40 hr.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Tow and Light Service Driver Supervisor
AAA Arizona
01.2020 - 01.2021
- Driving and operating a service vehicle (i.e
- Loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
- On-scene time interacting with customers/establishing rapport, building relationships, trust and problem solving
- Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i.e
- Call-logs, battery invoices, cash receipts, etc.)
- Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
- Education and training
- I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out,
- PSP, Battery Service Training
- Full time 40 hr.
- Worked closely with personnel, customers and contractors to resolve problems.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Diesel Mechanic Manager
Anywhere Mobile Repair LLC
01.2019 - 01.2020
- Consulting the customer and reading work orders to evaluate the tasks required
- Preparing work plans after fully scoping out the issues
- Running diagnostic tests on diesel engines and interpreting the results to offer suitable solutions
- Inspecting vehicle systems, including suspensions, steering and exhausts
- Repairing or replacing vehicle transmissions, brakes, engines and other associated parts
- Conducting field visits in the case of an emergency or sudden breakdown
- Completing oil changes, wheel balancing, alignment and brake checks
- Maintaining records of parts inventory, serviced vehicles and employer
- Assignment
- Hiring, training, and developing service center personnel
- Managing inventory, receivables, expenses, and profit/loss accounting
- Full time 40 hr
Produce Manager
Bashas'
01.2018 - 01.2019
- Communicating directly with the store director and produce specialist and director
- Ordering produces merchandise and supplies necessary to maintain adequate stock levels
- Merchandising fruits, vegetables, and produce products in accordance with produce merchandising standards
- Building attractive displays of produce, while maintaining proper product inventory levels
- Communicating, executing and supporting all sales and merchandising initiatives
- Creating department budgets and tracking financial reports (e.g
- Profit/loss, sales and expenses)
- Achieving department sales and profits goals; and controlling department labor, inventory, product out of stocks and shrink, sanitation, supplies, equipment, safety, and scheduling
- Ensuring department compliance with health department and weights and measures requirements
- Understanding the importance of monitoring product pricing, signage, and placement and the proper use of product shelf tags and signage
- Part time 30hr.
- Coached and mentored new team members.
Education
Associate of - Business
Pima Community College
12.2024
Bachelor of Science - Automotive Engineering Technology
Pima Community College
Tucson, AZ05.2024
High School Diploma -
Cholla High School, Pima Community College
12.2018
Skills
- DOT Certification obtained through U-Haul to drive company vehicles
- Proficient in Microsoft Word, PowerPoint, and fluent in Microsoft Excel
- 4 yrs of customer service and management experience with Bashas, Uhaul and AAA
- Certificate of U-haul Master Technician(2022)
- Forklift Operation
- Customer Service Optimization
- Invoice Processing
- Critical Thinking
- Administrative Support
- Creative Solutions
- Operations Management
- Staff Training
- Problem-Solving Skills
- Analytical Approach
- Vehicle Operations Knowledge
- Data Operations
- Market Trend Analysis
Certification
OSHA Safety Courses for General Industry and Business Certification.(OSHA-2022)
Languages
Spanish
Native or Bilingual
Timeline
Parts Specialist
O'Reilly Auto Parts
11.2022 - Current
Shop Foreman and Mechanic
U-Haul of Southern Arizona
01.2021 - 01.2023
Mobile Repair Specialist (MRU)/Assistant Manager
U-Haul of Southern Arizona
01.2021 - 01.2021
Tow and Light Service Driver Supervisor
AAA Arizona
01.2020 - 01.2021
Diesel Mechanic Manager
Anywhere Mobile Repair LLC
01.2019 - 01.2020
Produce Manager
Bashas'
01.2018 - 01.2019
Associate of - Business
Pima Community College
Bachelor of Science - Automotive Engineering Technology
Pima Community College
High School Diploma -
Cholla High School, Pima Community College
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