Joel Alejandro Ortiz

• Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Trained new staff in bussing and cleaning procedures.
• Answered questions from restaurant patrons regarding menu items.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Improved customer satisfaction rates by answering customers' questions and resolving issues.
• Cleared tables immediately after guests left in preparation for next party
• Delivered correct food items to tables according to order documentation.
• Resolved and escalated customer issues quickly to uphold strong customer relations standards.
• Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bag
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Cultivated warm relationships with regular customers.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Assisted servers with table settings and beverage refills to support high-volume shifts.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Efficiently and quickly cleaned various dishes, silverware and soda machines to provide smooth service and reduce wait times.

• Performed routine maintenance on soda machines and dishwashing equipment by request of my manager.
• Communicated with team members to keep operations running smoothly by helping with phones and take-outs.
• Paid close attention to instructions from supervisor to complete tasks on time.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Used Dish washing sprayer to loosen food residue and enhance cleaning.
• Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Mixers items used often by kitchen staff.
• Maintained clean and contaminant-free cooking equipment and receptacles through dishwasher or sink if needed.
• Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Increased machine efficiency by scraping and pre-washing dishes.
• Kept all dishes, utensils and glassware clean and rotated following safety standards by scrubbing and spraying.
• Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
• Kept work area clean, dry and free of debris to prevent incidents and accidents.
• Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes and utensils.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
• Completed on-time deliveries by choosing best and most efficient routes.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Completed extra cleaning work on garbage cans, racks, flood mats, dry storage areas and other fixtures to keep kitchen spotless.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.