Joel Cameron Robinson II
Selma,NC
Summary
Proven leader with a track record of mentoring and coaching at Dick's Sporting Goods, adept in retail operations and staff development. Excels in problem-solving and team building, significantly enhancing customer service management and store performance. Expertise in quality assurance and employee motivation ensures operational excellence and peak team efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Dick's Sporting Goods, Inc (House of Sport)
FAYETTEVILLE, NC
04.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Responded to information requests from superiors, providing specific documentation.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and market demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Assistant Store Manager
Dick's Sporting Goods
GOLDSBORO, NC
02.2019 - 04.2025
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used strong issue resolution and communication skills to cultivate and strengthen customer satisfaction.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Educated and trained team to follow company processes and procedures to drive metrics and athlete experience.
Logistics Manager
Harbor Freight Tools USA
GOLDSBORO, NC
09.2018 - 02.2019
- Received and staged incoming inventory for movement to storage or sales floor.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Organized storage areas to maximize movement and minimize labor.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing sales floor replenishment and backstock.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Freight Flow Lead/Assistant Store Manager
Dick's Sporting Goods
GOLDSBORO, NC
01.2015 - 09.2018
- Organized warehouse to maximize movement and minimize labor.
- Led truck team through TIME process to insure sales floor replenishment and proper backstock organization.
- Processed claims, transfers, defectives, etc. in a timely manner, making sure to hit inventory movement targets and deadlines.
- Completed all back-of-house duties with efficiency and urgency so that my assistance would be available on sales floor during heavy traffic hours and to provide services.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Sales Lead
Sprint
Goldsboro, NC
09.2009 - 02.2014
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Restaurant Manager
Hwy 55 Burgers Shakes & Fries
GOLDSBORO, NC
01.2004 - 09.2009
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Education
High School Diploma -
Charles B Aycock High School
Pikeville, NC05.2001
Skills
- Hiring and Training
- Problem-Solving
- Team Building and Leadership
- Mentoring and Coaching
- Store Opening and Closing
- Retail Operations
- Staff Development
- Employee Motivation
- Customer Service Management
- Quality Assurance
- Freight Flow and Inventory Movement
- Logistics
- Stockroom Organization
- Labor Planning
- Freight Processing
Timeline
Operations Manager
Dick's Sporting Goods, Inc (House of Sport)
04.2023 - Current
Assistant Store Manager
Dick's Sporting Goods
02.2019 - 04.2025
Logistics Manager
Harbor Freight Tools USA
09.2018 - 02.2019
Freight Flow Lead/Assistant Store Manager
Dick's Sporting Goods
01.2015 - 09.2018
Sales Lead
Sprint
09.2009 - 02.2014
Restaurant Manager
Hwy 55 Burgers Shakes & Fries
01.2004 - 09.2009
High School Diploma -
Charles B Aycock High School
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