Summary
Overview
Work History
Education
Skills
Timeline
Bartender
JOEL E. ACCORDINO

JOEL E. ACCORDINO

Key West,FL

Summary

CAREER SUMMARY Highly-experience, performance-driven leader in the multi-unit restaurant space with a successful history of leadership and maximizing revenues. Skilled in executing key business initiatives and working with airport, construction teams and government officials. Drive operational excellence to meet and exceed financial goals and create empowered, culturally diverse workforces

Overview

35
35
years of professional experience

Work History

Director of Operations

Master Concessionair
02.2025 - 07.2025
  • Opened six new food service locations in Key West International Airport in four months, including recruiting and hiring of a full management team of three General Managers, six Assistant Managers, five hourly supervisors and 175 crew members to yield full staffing at all locations achieving low turnover rates.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed and oversaw ordering and storage logistics of $50,000 per week of food/beverages and alcohol products in cooperation with airport and security officials.
  • Successfully achieved brand standards for new open launches of major brands Chili’s and Starbucks and in-house company brands.
  • Cultivated branch sales of $1 million per month, doubling previous output and attaining budgets COS within two months of opening.

Director of Operations

HMSHost
06.2023 - 02.2025
  • Direct all revenue generating and operations activities of three restaurant and food service locations within Cleveland Hopkins Airport through leadership of F&B Multi-Unit Manager and three General Managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards.
  • Develop trust relationships with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders.
  • Work with regional and finance leadership to develop inventory ordering and cost control protocols.
  • Build high performing teams through sound hiring decisions, training, coaching, conflict resolution.
  • Train GMs and other leaders on process and quality improvement and to ensure scheduling, staffing and labor budgets are met.

Area Director

Apple American Group Of Ohio Dba Applebee's
10.2007 - 05.2023
  • Multi-unit operations director driving performance and sales in six location restaurant area with $12-15 million in annual sales
  • Coach and empower general managers to ensure appropriate staffing levels, build sales and increase profitability in line with key performance measures
  • Maintain standards in Food Safety and Brand Standards
  • Increased post pandemic sales to +10-15% 2019 sales trends; + 200% in carryout- to-go sales
  • Maintained highest-level of efficiency among franchises in rollout steak-cutting program with 90% or greater yields
  • Developed and executed market-wide strategic plan to reduce comps and discounts resulting in $1 million annual cost-savings
  • Trained and coached teams to maintain market-leading food and liquor cost controls
  • Lead area training programs to prepare managers for excellence in brand assessment
  • Oversee Manager-in-Training restaurants for 18 years in three locations, training 15-20 managers per year
  • Developed hourly key employee development modules to promote from within
  • Teach and Coach Understanding P&L, Scorecard and Guest Success Measures classes to new Assistant Managers and General Managers.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Perform audits to reduce and control loss and meet internal audit and compliance objectives.

Executive General Manager

Apple American Group Ohio Dba Applebee's
07.1993 - 09.2007
  • Responsible for all phases of opening four, 220-seat casual dining restaurants, including oversight of new building construction, licensing, and contract negotiation
  • Evaluated, hired and train staff of 200+ in each unit
  • Developed new standards of operational efficiency and improved profits through better cost control
  • Specialized in labor cost control and food cost quality control
  • Mentored managers via corporate training duties and situational leadership techniques.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant Manager

Apple American Group Ohio Dba Applebee's
05.1990 - 07.1993
  • Developed and detailed sales incentive programs to increase liquor sales and add-on sales
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Food Systems Management

Michigan State University
East Lansing, MI
1987

Skills

  • Optimizing Profitability
  • Operational Efficiency
  • Leadership Training & Coaching
  • P&L Management
  • Operational Standards
  • Food Safety & Cost Control
  • Performance Analysis
  • Staffing/Retention/Labor Control

Timeline

Director of Operations

Master Concessionair
02.2025 - 07.2025

Director of Operations

HMSHost
06.2023 - 02.2025

Area Director

Apple American Group Of Ohio Dba Applebee's
10.2007 - 05.2023

Executive General Manager

Apple American Group Ohio Dba Applebee's
07.1993 - 09.2007

Assistant Manager

Apple American Group Ohio Dba Applebee's
05.1990 - 07.1993

Bachelor of Science - Food Systems Management

Michigan State University

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