Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joelene Valencia

Lakewood

Summary

Dynamic Senior Operations Administrator at FedEx with a proven track record in operational excellence and customer relations. Skilled in data management and incident response, I enhance efficiency and ensure safety compliance. Recognized for adaptability and teamwork, I consistently improve processes to elevate service quality and support organizational goals.

Senior Operations Administrator with over 7 years of experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ops Cordinator position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Operations Administrator

FedEx
11.2017 - Current



  • Data Management: Enter, review, and research data in various systems to support package tracking and operational reporting.
  • Customer Service: Act as the first point of contact for customer inquiries, resolving issues or escalating them as needed.
  • Package Oversight: Address damaged or misrouted packages to ensure timely delivery and minimize loss.
  • Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to
  • Safety Compliance: Monitor and enforce safety protocols across the facility.
  • Training & Onboarding: Help train new employees on operational procedures.
  • Customer service skills necessary to effectively and professionally respond to requests

Overnight Stocker

Walmart
02.2014 - 11.2016
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.

Psychiatric Nursing Assistant

Western State Hospital
04.2001 - 05.2012
  • Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
  • Coordinated effectively with family members to ensure they were well-informed about their loved one''s progress throughout treatment processes.
  • Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
  • Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
  • Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
  • Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.

Education

Certificate - Certified Nursing Assistant

Clover Park Technical College
Lakewood, WA
06-2009

High School Diploma -

Auburn Adventist Academy
Auburn
05-1988

Skills

  • Operational excellence
  • Document management
  • Multitasking
  • Reliability
  • Adaptability and flexibility
  • Incident response
  • Warehouse operations
  • Customer relations
  • Quality assurance
  • Teamwork
  • Teamwork and collaboration

Certification

  • CNA - Certified Nurse Assistant
  • Certified Psych Security Attendant, Western State Hospital - 13 years

Timeline

Senior Operations Administrator

FedEx
11.2017 - Current

Overnight Stocker

Walmart
02.2014 - 11.2016

Psychiatric Nursing Assistant

Western State Hospital
04.2001 - 05.2012

Certificate - Certified Nursing Assistant

Clover Park Technical College

High School Diploma -

Auburn Adventist Academy

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