Joelene Viltz
Pearland
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
4
4
years of professional experience
Work History
Medical Records Specialist
HCA Medical Center-Parallon
Houston
04.2021 - Current
- Resolved accounts in HPF/MPF work queues, including cancelled accounts and unknown documents.
- Conducted research and analysis on coding pending for work queues and reconciled unbilled accounts.
- Merged duplicate charts to maintain accurate patient records.
- Prepared medical records and loose documents for scanning; managed post-scanned document retention and reconciliation.
- Scanned and indexed medical record documents in ERM, HPF, MPF, and/or EPIC with quality control validation.
- Assisted in gathering physician documentation, including History and Physicals and Operative reports for urgent requests.
- Supported physician documentation queries through monitoring calls and retrieval of discharged medical records.
- Audited accuracy of electronic and manual entries while reviewing scanned documents for proper identification.
- Adhered to HIPAA guidelines when handling protected health information.
- Safeguarded medical records to maintain patient confidentiality.
- Processed and responded to external requests for medical records following established protocols.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Senior Patient Access Representative
Houston Methodist Clearlake Hospital
Webster
04.2021 - Current
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
- Identified opportunities for improvement in workflows related to patient access activities such as registration process improvements or streamlining of procedures in order to improve customer service satisfaction scores.
- Greeted patients and visitors in a professional manner, providing information and assistance as needed.
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
- Responded promptly to inquiries from internal departments such as nursing, laboratory personnel, physicians and hospital administrators.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Reported liabilities and risk management concerns to supervisor for review.
- Obtained informed consent and payment documentation from patients and filed in system.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
HIM Medical Record
Harris Health System - Ben Taub General Hospital
Houston
03.2022 - 12.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Scanned paper documents into electronic health record systems using document imaging software.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Assisted with the release of confidential health information according to established procedures.
- Observed confidentiality and safeguarded all patient-related information.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Retrieved medical records from various sources as needed.
- Verified data entry of patient information into the computerized database.
- Purged outdated files.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05-1984
San Jacinto College
Pasadena, TXSkills
- Electronic health records management
- HIPAA compliance
- Data entry precision
- Chart auditing
- Patient information retrieval
- Electronic health records
- Document imaging software
- Data entry accuracy
- Medical terminology
- Release of information
- Information verification
- Medical records auditing
- EMR / EHR
- Insurance verification
- Payment collection
- Medical terminology understanding
- New patient chart preparation
- Medical records retrieval
- Processing of subpoenas
- Medical information release
- Patient confidentiality
- Confidentiality safeguards
- Problem resolution
- Effective communication
References
References available upon request.
Timeline
HIM Medical Record
Harris Health System - Ben Taub General Hospital
03.2022 - 12.2024
Medical Records Specialist
HCA Medical Center-Parallon
04.2021 - Current
Senior Patient Access Representative
Houston Methodist Clearlake Hospital
04.2021 - Current
High School Diploma -
Franklin Senior High School
San Jacinto College
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