Joelene Yeskie
Fond Du Lac,WI
Summary
Experienced Territory Manager and accomplished sales professional with a proven track record of success. Decisive team leader and skilled business manager known for meticulous attention to detail and persuasive communication style. Brings 10+ years of valuable experience in sales, consistently delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Territory Manager
Charter Communications, Spectrum
08.2016 - Current
- Productively managing multiple Store Managers and teams of sales professionals, at 5+ retail locations, by motivating and inspiring them to meet and exceed their sales goals along with customer care metrics, while delivering a clean, organized, and fully operational retail experience for all customers and employees
- Proactively identifies issues, builds action plans, and seeks opportunities to grow the business and increase customer satisfaction
- Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of the sales teams and partners with leadership on making changes as needed
- Maintains strong working relationships with leadership, the operations team, and peers, working as a team to build a culture of success
- Consistently meets or exceeds operational and expense management standards, including store appearance, inventory, and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location
- Empower managers to create a motivated work environment where employees can excel
- Sharing subject expertise with sales management, cultivating creativity while expanding their knowledge for personal and professional growth
- Collaborating cross-departmentally with peers, building a culture of success
- Developing customer relationships in retail settings, delivering a positive company image and a worthwhile experience.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Spearheaded successful sales strategies for existing and new products across specified territory.
Team Supervisor (Call Center)
Charter Communications, Spectrum
05.2010 - 08.2016
- Effectively coached, motivated, and inspire customer service specialists to achieve and surpass their individual saves and sales quotas by developing each specialist using their strengths and areas of opportunity.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Managed performance reviews for 5 direct employees and 30 indirect employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Escalation Specialist (Call Center)
Charter Communications, Spectrum
05.2008 - 05.2010
- Assist customer service specialists while on the phone with customers
- Take calls when customers request to speak with a supervisor
- Data entry, and organize daily question counts for all escalation specialists and run reports
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Trained customers on product usage for increased brand loyalty.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
Education
Bachelor of Science - Double Major in Business Management/Marketing
Marian University Wisconsin
Fond Du Lac, WI12.2019
Skills
- Servant Leadership
- Communication
- Problem-Solving
- Time Management
- Desire to Succeed
- Opportunities Identification
- Team Collaboration and Leadership
- Business development and planning
- Staff Evaluation
- Product positioning
- Issue Resolution
- Business Development
Timeline
Territory Manager
Charter Communications, Spectrum
08.2016 - Current
Team Supervisor (Call Center)
Charter Communications, Spectrum
05.2010 - 08.2016
Escalation Specialist (Call Center)
Charter Communications, Spectrum
05.2008 - 05.2010
Bachelor of Science - Double Major in Business Management/Marketing
Marian University Wisconsin
Similar Profiles
Betty PierreBetty Pierre
Residential Connectivity Sales at Charter Communications, SpectrumResidential Connectivity Sales at Charter Communications, Spectrum
Avia Murrell-SantanaAvia Murrell-Santana
Engagement Manager at Charter Communications, SpectrumEngagement Manager at Charter Communications, Spectrum
Nathalie MbanyaNathalie Mbanya
Sr. Business Systems Analyst/Product Owner at Charter Communications, SpectrumSr. Business Systems Analyst/Product Owner at Charter Communications, Spectrum