Joelene Young
Buffalo
Summary
My expertise in patient documentation and active listening fostered trust and satisfaction, showcasing my ability to blend technical skills with compassionate care.
I'm currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
I am experienced with patient navigation and care coordination. Utilizing communication and problem-solving skills to ensure effective patient support and service delivery. I have an excellent track record of enhancing patient experiences through detailed care planning and follow-up.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Clincal Navigator
Cadence
03.2024 - 10.2024
- Contributed to a reduction in hospital readmissions by closely monitoring high-risk patients and coordinating appropriate follow-up care.
- Supported patients throughout the treatment journey, providing education and resources to manage their conditions effectively.
- Promoted patient satisfaction through compassionate communication and attentive listening to concerns and needs.
Certified Medical Assistant
Meritus Health
03.2020 - 11.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Arranged diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Acting as a liaison with patients and providers building a relationship through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Wellspan Health
01.2017 - 02.2020
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Arranged prescriptions and refills, taught patients about medications, how to administer injections and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
Certified Medical Assistant, Team Lead
Asante Physician Partners
02.2016 - 09.2016
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Medical Assistant
Paragon Orthopedic Center
01.2014 - 02.2016
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, joint replacements, medications, and other physician instructions.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Certified Medical Assistant
Siskiyou Pediatric Clinic
08.2012 - 12.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Certified Medical Assistant
Medford Medical Clinic
01.2011 - 08.2012
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Medical Assistant
Evantston Northwestern Healthcare
10.2002 - 06.2004
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- acting as a liaison between patients and providers for phone calls and testing results.
Certified Medical Assistant
Sobel Medical Associates
02.2002 - 10.2002
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Prepared lab specimens for diagnostic evaluation.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Medical Assistant
Lakeside Nephrology
09.2001 - 02.2002
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Certified Medical Assistant
Group Health Cooperative, Northwest
01.1993 - 08.2001
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant - Medical Assisting
Trend College
Spokane, WA10-1987
Skills
- Clinical assessment
- Care coordination
- Teamwork
- Quality improvement
- Customer service
- Problem-solving
- Time management
- Active listening
- Patient documentation
- Insurance authorizations
- Scheduling appointments
- Computer literacy
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Clincal Navigator
Cadence
03.2024 - 10.2024
Certified Medical Assistant
Meritus Health
03.2020 - 11.2023
Certified Medical Assistant
Wellspan Health
01.2017 - 02.2020
Certified Medical Assistant, Team Lead
Asante Physician Partners
02.2016 - 09.2016
Certified Medical Assistant
Paragon Orthopedic Center
01.2014 - 02.2016
Certified Medical Assistant
Siskiyou Pediatric Clinic
08.2012 - 12.2013
Certified Medical Assistant
Medford Medical Clinic
01.2011 - 08.2012
Certified Medical Assistant
Evantston Northwestern Healthcare
10.2002 - 06.2004
Certified Medical Assistant
Sobel Medical Associates
02.2002 - 10.2002
Certified Medical Assistant
Lakeside Nephrology
09.2001 - 02.2002
Certified Medical Assistant
Group Health Cooperative, Northwest
01.1993 - 08.2001
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Medical Assistant - Medical Assisting
Trend College
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