Jolene Vargas
Anaheim,CA
Summary
Dedicated candidate well-versed in retail and customer service. Experienced in opening and closing procedures, cash handling, customer service and inventory management. Proven ability to multitask and remain calm under pressure. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Service Manager
Sprouts Farmers Market
La Habra, CA
10.2023 - Current
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Deli Manager
Sprouts Farmers Market
La Habra, CA
10.2019 - Current
- Stocked and replenished merchandise according to store merchandising layouts
- Successfully managed a deli team of up to 13 employees, delegating tasks and ensuring quality customer service
- Maintained cleanliness throughout the deli area, following all health code guidelines
- Trained new hires on food safety standards and proper handling of equipment
- Performed daily opening and closing duties such as setting up displays, restocking shelves and taking out the trash
- Created daily schedules for staff members, balancing workloads and optimizing productivity
- Enforced company policies and procedures while maintaining a positive work environment
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Deli Manager
Sprouts Farmers Market
Irvine, CA
06.2018 - 07.2019
- Implemented creative promotional strategies to increase product sales and customer satisfaction levels
- Coached team members in developing their professional skills through effective communication techniques
- Provided ongoing support and guidance for deli staff regarding customer service issues
- Enforced company policies related to employee conduct, safety protocols, and attendance requirements
- Demonstrated strong leadership capabilities by motivating team members to reach daily goals
Senior Deli Clerk
Sprouts Farmers Market
Irvine, CA
04.2017 - 06.2018
- Developed strong interpersonal skills while interacting with customers and coworkers
- Managed inventory levels of products throughout shift to ensure sufficient stock on hand at all times
- Ensured all food safety regulations were met in accordance with local health codes
- Prepared salads, sandwiches, wraps and other deli items according to established recipes
- Strictly adhered to sanitation guidelines during food preparation processes
Deli Clerk
Sprouts Farmers Market
Irvine, CA
03.2016 - 04.2017
- Sliced and weighed deli meats and cheeses for customer purchase
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
- Operated meat slicing equipment safely and followed established safety protocols
- Performed opening and closing duties including setting up displays and cleaning counters
Skills
- Employee Scheduling
- Inventory Accuracy
- Employee Supervision
- Team Direction
- Safe Work Practices
- Food Safety and Quality
- Culture development
- Customer service
Awards
2020 Deli Manager Of The Year
Languages
Spanish, Advanced
Timeline
Service Manager
Sprouts Farmers Market
10.2023 - Current
Deli Manager
Sprouts Farmers Market
10.2019 - Current
Assistant Deli Manager
Sprouts Farmers Market
06.2018 - 07.2019
Senior Deli Clerk
Sprouts Farmers Market
04.2017 - 06.2018
Deli Clerk
Sprouts Farmers Market
03.2016 - 04.2017