Joeley Seitz
Indian Trail,NC
Summary
Dedicated Medical Office Assistant skilled in managing both administrative and clinical responsibilities. Strong track record of building rapport with patients and ensuring a positive experience. Capable of working autonomously while delivering excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Office Administrator
Advene Health
Matthews, North Carolina
06.2024 - Current
- Coordinated patient scheduling for appointments and follow-ups in a busy healthcare environment.
- Implemented office procedures to enhance workflow efficiency and patient satisfaction.
- Collaborated with healthcare providers to streamline operations and improve service delivery.
- Maintained inventory of medical supplies and ordered as necessary for optimal operations.
- Registered new patients into the practice management system.
- Processed payments for services rendered and collected co-payments.
- Verified patient insurance coverage, eligibility and benefits.
- Assisted with billing inquiries, coding and collections activities.
- Registered patients and scheduled appointments.
- Greeted patients, answered phones and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Provided exceptional patient experience through friendly and compassionate communications.
- Took patients vitals.
Medical Scribe
Advene Health
matthews, NC
07.2020 - Current
- Documented patient interactions and medical histories accurately in real-time.
- Organized patient files and ensured timely retrieval for consultations.
- Communicated effectively with medical staff to clarify patient information.
- Maintained confidentiality of sensitive patient data in compliance with regulations.
- Prepared charts and materials for patient visits and examinations efficiently.
- Coordinated follow-up appointments and communicated schedules to patients promptly.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reviewed patient records to code and abstract information on medical diagnosis and procedures.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Conducted phone triage using established protocols when answering calls from patients.
Medical Scribe
Starmed
Charlotte, North Carolina
06.2020 - 08.2020
- Documented patient interactions and medical histories accurately in real-time.
- Organized patient files and ensured timely retrieval for consultations.
- Observed clinical procedures and recorded details for future reference.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Translated medical jargon and short-hand data into correct terminology.
Education
Bachelor of Arts - Biology
University of North Carolina At Charlotte
Charlotte, NC12-2023
Skills
- Patient scheduling
- Office procedures
- Claim processing
- Medical coding
- EHR management
- Effective communication
- Time management
- Team collaboration
- Healthcare coding
- Patient scheduling proficiency
- Healthcare coding competency
- Medical knowledge and terminology
- Multitasking
- Medical ethics
- Patient advocacy
Affiliations
Hospital volunteer: As a hospital volunteer, I supported staff by refilling supply carts, restocking closets, and providing comfort items to patients. Having been hospitalized myself, I originally volunteered at the hospital to give back. However, I ultimately gained key insight into hospital dynamics. I saw how demanding the environment was for both nurses and physicians. Furthermore, I realized the importance of clear communication and interprofessional collaboration in delivering the best care possible to the numerous patients they were responsible for.
Kappa Delta: While a member of Kappa Delta, I participated in philanthropy events benefiting Girl Scouts and Prevent Child Abuse America (PCAA). I also assisted in organizing various fundraisers such as Pancakes for PCAA, bingo nights, and game nights. One of my favorite memories was leading a Zumba class, where initial hesitation turned into laughter, encouragement, and confidence. These experiences taught me how small efforts can make meaningful impacts on a community. They also helped my self-confidence evolve through public speaking, organizing events, and empowering my peers and community.
Research: Over three semesters, I studied homologous recombination and end joining. Laboratory techniques that I utilized included gel electrophoresis, PCR, restriction digests, cell counts, and tissue media preparation. Presenting at Dr. Richardon’s lab meetings challenged me to communicate complex concepts clearly to diverse audiences. Furthermore, this longitudinal research experience strengthened my resilience, deepened my appreciation for molecular science, and reinforced the importance of persistence in scientific inquiry
References
References available upon request.
Timeline
Medical Office Administrator
Advene Health
06.2024 - Current
Medical Scribe
Advene Health
07.2020 - Current
Medical Scribe
Starmed
06.2020 - 08.2020
Bachelor of Arts - Biology
University of North Carolina At Charlotte