JOELI HENTZEL
Colorado Springs,CO
Summary
Highly goal driven known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Server
3.14 Pi Bar
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Papa Vitos
09.2022 - 08.2023
- Quickly learning POS system
- Used focus and memorization skills to keep track of tables and remember orders
- Ability to maintain a large guest volume
- Multitasking
- Building guest relationships
- Creating a comfortable space for guests
- Obtaining excellent menu knowledge
- Upselling
- Restocking food supplies
- Proper knowledge of wines/beers carried
- Exhibiting great people skills
- Delivered customer checks and securely processed credit card or cash payments
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted and accommodated guests, building positive experience from first interaction.
Server
Olive Garden
09.2021 - 09.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Host
Zapatas Mexican Restaurant
11.2019 - 07.2020
- Jotted down customer orders and promptly delivered food and drinks
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Recorded transactions in point of sales system to deliver prompt service
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Memorized frequent customer preferences to build relationships and loyalty
- Swept and mopped floors and removed trash
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
Host
Bob Evans
10.2018 - 11.2019
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Managed multiple phone lines efficiently during peak hours of operation
- Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Communicated clearly with servers regarding guest needs or requests
- Informed patrons of establishment's specialties and features
- Answered questions about menu items, specials, and other restaurant information
- Demonstrated flexibility by helping out in other departments as needed.
Education
Bachelor Of Medical Biology - Medical Diagnostics
Pikes Peak State College
Colorado Springs, COSkills
- Building relationships
- Excellent people skills
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Flexible Schedule
- Complex Problem-Solving
- Upselling
Personal Information
Date of Birth: 10/07/2002
Timeline
Server
3.14 Pi Bar
01.2024 - Current
Server
Papa Vitos
09.2022 - 08.2023
Server
Olive Garden
09.2021 - 09.2022
Host
Zapatas Mexican Restaurant
11.2019 - 07.2020
Host
Bob Evans
10.2018 - 11.2019
Bachelor Of Medical Biology - Medical Diagnostics
Pikes Peak State College
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