Joelina Ayala
Zephyrhills,Florida
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
9
9
years of professional experience
Work History
District Trainer
Safeguard Self Storage
01.2021 - Current
- Report to the District Manager and responsible for overseeing the operations of several stores, training to new and existing Facility Managers and Assistant Managers.
- Ensures that employees are properly trained in all operating standards in the district.
- Accountable for direct customer sales as well as follow-up with the customers referred to the store by the Customer Solution Center.
- Promote positive customer service by delivering in-time shipments and fully resolving issues.
- Play an important role in the West Coast of FL, by Opening and currently managing the following stores such as 140104 – Seminole Heights, 140105 – Largo, 140106 – Clearwater, 140107 – Seffner, Seminole Heights, 140108 – Spring Hill, 140110 – Citrus Park (Acquisition), 140401 – Bradenton (Acquisition), and now waiting on the next big opening of Lutz, and Thonotosassa FL in the summer of 2024.
- Assist the East Coast of Miami.
- Support in conducting training sessions covering specified areas such as on-the-job training, refresher training, training of new policies and/or procedures, areas needing improvement that were identified from the Property Performance Review (PPR), Operations Reviews, and performance evaluations, etc.
- Assist in hiring/terminating.
- Prepare monthly schedule to appropriately staff all stores in the district for coverage during store hours in a fair and equitable manner; not to create a burden.
- Assist on updating the company's rules, regulation, day to day and training manuals for employees and new trainers to come.
Facility Manager
Safeguard Self Storage
08.2016 - 01.2021
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 5 in day-to-day activities.
- Oversaw the daily operations of Multiple facilities ranging from 30,158 sq ft Facility with 700 Units to 100,665 sq ft with 1,600 units.
- Performed any other duties designated by supervisor and prepared units for auction as prescribed by law and approved by management.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Assistant Manager
Safeguard Self Storage
12.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Monroe Academy For Business & Law
Bronx, NY06.2006
Skills
- Presentation
- Facilitation
- Learning Management Systems
- Feedback Analysis
- Attention to Detail
- Creative Solution Development
- Public Speaking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
District Trainer
Safeguard Self Storage
01.2021 - Current
Facility Manager
Safeguard Self Storage
08.2016 - 01.2021
Assistant Manager
Safeguard Self Storage
12.2014 - 08.2016
No Degree - Criminal Justice
LaGuardia Community College of The City University of New York
High School Diploma -
Monroe Academy For Business & Law
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