Joelis Medina
Wesley Chapel,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Front Office Assistant
Advent Health Tampa
Tampa, FL
05.2023 - Current
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Provides operational office support in delivery of patient care in a physician office environment.
- Responsible for answering the phone using five nine system, scheduling appointments for patients.
- Performed data entry of patient information into computer systems and insurance verification.
- Answered incoming calls, redirected calls and doing encounters.
- Managed multiple tasks simultaneously while maintaining accuracy of information provided.
- Performing check in and check out, providing patients with all final documentations.
- Processed payments from patients using cash, credit cards and assisting with the preparation of daily bank deposits.
- Performed administrative support tasks, completing duties within required timeframes.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Maintained positive working relationship with fellow staff and management.
Customer Service Manager, HMJ Ser
Business Owner
Wesley Chapel, FL
01.2018 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Reviewed accounts for payments received or approved credit arrangements.
- Monitored phone calls to provide feedback.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Service Manager
Aldi Foods
Bronx, NY
01.2011 - 11.2015
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored phone calls to provide feedback.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Store Manager
McDonald's
Bronx, NY
01.2000 - 12.2011
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Communicated information to customers about product quality, value and style.
- Met or exceeded customer service metrics by providing excellent customer support.
Education
High School Diploma -
Jose Vizcarrondo Añeses High School ,
Puerto Rico06.1996
Skills
Highly motivated employee seeking a position that will allow me to utilize my skills while providing the opportunity to exercise my customer service skills Bilingual individual with excellent customer service skills who works well under pressure and enjoys working with people Excels in fast paced environment to increase productivity and company efficiency Works well independently and as part of a team
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Assistant
Advent Health Tampa
05.2023 - Current
Customer Service Manager, HMJ Ser
Business Owner
01.2018 - Current
Service Manager
Aldi Foods
01.2011 - 11.2015
Store Manager
McDonald's
01.2000 - 12.2011
High School Diploma -
Jose Vizcarrondo Añeses High School ,