Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Joelisha Brown

Houston,TX

Summary

Dynamic retail professional with extensive experience at Champs Sports, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and mentoring staff, while effectively managing cash handling and inventory processes. Committed to achieving sales goals through strategic planning and problem-solving.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Champs Sports
11.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Sales Lead

Champs Sports
07.2024 - 11.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Sales Associate

Champs Sports
07.2022 - 06.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

George Bush High School
Richmond, TX
05.2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Staff training and development
  • Goal setting
  • Scheduling and planning

Timeline

Assistant Manager

Champs Sports
11.2024 - Current

Sales Lead

Champs Sports
07.2024 - 11.2024

Sales Associate

Champs Sports
07.2022 - 06.2024

High School Diploma -

George Bush High School

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