Joell O'Malley
Attleboro Falls,MA
Summary
Dynamic Nurse Care Manager with a strong background in care coordination and patient advocacy at Conscientious Case Management. Proven track record in crisis intervention and interdisciplinary collaboration, effectively resolving complex client issues while ensuring compliance with healthcare standards. Dedicated to enhancing patient outcomes through compassionate support and meticulous documentation.
Overview
21
21
years of professional experience
Work History
Nurse Care Manager
Conscientious Case Management
Attleboro Falls, MA
01.2004 - Current
- Monitored client progress through regular follow-up contacts
- Compassionately ensured expedited provision of needed services by advocating within healthcare environments and communities
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Support Staff
ARC of Cape Cod
Hyannis, MA
01.2014 - 01.2016
- Promoted volunteer initiatives within the community
- Offered tailored wellness plans, nutritious meal preparation, and fitness guidance.
- Encouraged participation in social integration activities and group-based events.
Utilization Review Specialist R.N/ Intensive Outpatient Care Coordinator
Gosnold Inc.
Falmouth/Centerville, MA
01.2013 - 01.2014
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries
- Managed appeals for denied services, providing additional information to support medical necessity.
- Documented all utilization review activities, findings, and decisions in patient records and databases.
Guardian, Guardian Ad Litem, Treatment Monitor
Trial Court
Greenfield, MA
01.2006 - 01.2012
- Acted as an advocate in interactions with healthcare organizations, educational institutions, and households.
- Collaborated with legal professionals and healthcare experts to draft detailed legal documentation.
- Prepared detailed reports summarizing progress made by or on behalf of the ward.
- Maintained accurate records of all financial transactions related to the guardianship.
- Conducted periodic visits with the ward to ensure their safety and well-being.
School Nurse/ Extended Day Learning School Nurse/Substitute Nurse
Town of Greenfield/Four Rivers Charter School
Greenfield, MA
01.2005 - 01.2008
- Managed healthcare needs of middle and high school students with expertise.
- Facilitated engagement in regional health projects.
- Administered necessary health screening protocols.
- Administered medication and provided first aid as needed.
Education
B.A. - Human Services in Mental Health & Family
05-2004
A.S. - Applied Science Nursing
05-1995
Skills
- Care coordination
- Interdisciplinary collaboration
- Community resources
- Self motivation
- Interpersonal communication
- Reliability
- Patient and family advocacy
- Excellent communication
- Adaptability
- Patient assessment
References
References available upon request.
Timeline
Support Staff - ARC of Cape Cod
01.2014 - 01.2016
Utilization Review Specialist R.N/ Intensive Outpatient Care Coordinator - Gosnold Inc.
01.2013 - 01.2014
Guardian, Guardian Ad Litem, Treatment Monitor - Trial Court
01.2006 - 01.2012
School Nurse/ Extended Day Learning School Nurse/Substitute Nurse - Town of Greenfield/Four Rivers Charter School
01.2005 - 01.2008
Nurse Care Manager - Conscientious Case Management
01.2004 - Current
University of Massachusetts - B.A., Human Services in Mental Health & Family
Crouse Irving Memorial School of Nursing - A.S., Applied Science Nursing
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