Joell Reed
Henderson,NV
Summary
Diligent and personable customer service associate seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
28
28
years of professional experience
Work History
IRS Contract Data Entry
NTI, Inc.
12.2023 - 04.2024
- Answer inbound calls.
- Order tax forms for mailing
- Answer general questions regarding refunds, business accounts and transcripts.
- Advise inbound callers of other departments to contact with the correct information.
- Use of CRM system
- Use of OneTeam
- Use of VPN
Work Assessment
Opportunity Village
07.2022 - 08.2022
- Updating Call System Log, Helped Create New Client Folders, Made Outgoing Reference Calls, Cleaning Inside/Outside of the Office
Customer Service
Senior Dimensions
04.2007 - 04.2008
- Managed Clients, Answered Phone Calls, Completed Online Tasks/Reports
Supervisor
Paid Prescriptions
01.1996 - 04.2005
- Managed a Team of 15-20 People, Quality Phone Call Checks, Oversee Employee's Performance, Managed Payroll, Managed Escalated Calls
Education
High School Diploma -
San Marcos High School
San Marcos, CA01.1986
Skills
- Detail Oriented
- Customer Service
- Time Management
- Problem Solving
- Communication
- Critical Thinking
- Team Player
- Data Entry
- Independent worker
- Document Preparation
- Proofreading
- Order Processing
- Meticulous attention to detail
Accomplishments
- Achieved 100% contract goal with IRS through effectively helping with quality assurance calls.
- Complements from customers
References
- Catherine Theisen, NTI Lead, (617) 787-4426
- Kay Black, Customer Service Agent, (702) 504-4524
- Sara Bilik, Therapist, (702)308-4807
Timeline
IRS Contract Data Entry
NTI, Inc.
12.2023 - 04.2024
Work Assessment
Opportunity Village
07.2022 - 08.2022
Customer Service
Senior Dimensions
04.2007 - 04.2008
Supervisor
Paid Prescriptions
01.1996 - 04.2005
High School Diploma -
San Marcos High School