Joell Wilkerson
Maricopa,AZ
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Roadside Assistance Specialist
Wacko
Mesa, AZ
08.2022 - 12.2025
Operated and monitored autonomous vehicle systems, ensuring.
Compliance with safety.
Collected and analyzed operational data, generating reports to.
Identify trends and areas for improvement.
Collaborated with cross-functional teams to oversee the fleet.
Coordination and site logistics.
Developed workflows to enhance vehicle recovery operations.
Reducing downtime by 15%.
Supported software updates and troubleshooting, ensuring seamless. System functionality.
Retail Stocking
Walmart
Chandler, AZ
01.2020 - 08.2022
Managed inventory control processes, ensuring accurate stock levels. And streamlined operations.
Utilized data tracking systems to maintain product availability and.
Minimize shortages.
Supported team goals by fostering communication and maintaining a Clean, organized workspace. Assisted customers with product inquiries, providing exceptional service.
Service and tailored recommendations.
Education
High School Diploma -
Wayzata High School
05.2005
Associate of Applied Science - Graphic Design
College America
Skills
- Excel
- Google Sheets
- Fleet Management Software
- Data Entry
- CRM platforms
- Customer Inquiry Management
- Autonomous vehicle software
- Adobe Photoshop
- Illustrator
- Data Entry and Analysis
- Customer support
- Technical Operations
- Project Management
- Team Leadership
- Microsoft Office Suite
- CRM systems
- Adobe Suite
- IT risk management
- Audit support
- Customer service management
Keycompetencies
- Data Entry & Analysis, Proficient in managing large datasets, ensuring accuracy and maintaining data integrity.
- Customer Support, Skilled in resolving customer issues, maintaining satisfaction, and providing clear communication.
- Technical Operations, Experienced in monitoring and troubleshooting autonomous vehicle systems and technical platforms.
- Project Management, Strong in coordinating resources, tracking progress, and delivering projects on time.
- Team Leadership, Skilled in mentoring, training, and supervising teams to achieve performance goals.
- Software Proficiency, Microsoft Office Suite (Excel, Word), CRM Systems, Fleet Management Tools, Adobe Suite.
Technicalskills
Excel, Google Sheets, Fleet Management Software, Data Entry, CRM Platforms, Customer Inquiry Management, Autonomous Vehicle Software, Diagnostics Tools, Adobe PhotoShop, Illustrator
Timeline
Roadside Assistance Specialist
Wacko
08.2022 - 12.2025
Retail Stocking
Walmart
01.2020 - 08.2022
High School Diploma -
Wayzata High School
Associate of Applied Science - Graphic Design
College America
Similar Profiles
Tahlia Maria BrooksTahlia Maria Brooks
Executive Admin- Revenue Operations & Private Equity/Venture Capital Partnerships at OracleExecutive Admin- Revenue Operations & Private Equity/Venture Capital Partnerships at Oracle
Griselda PorterGriselda Porter
Teacher's Aide at Legacy Tradition SchoolsTeacher's Aide at Legacy Tradition Schools
Ricci JordanRicci Jordan
ESS Paraprofessinal at MUSD20ESS Paraprofessinal at MUSD20
Adrian MontoyaAdrian Montoya
Tradesman Helper (Seasonal) at Salt River ProjectTradesman Helper (Seasonal) at Salt River Project
Autumn RaginAutumn Ragin
EMEERGENCY ROADSIDE ASSISTANCE CUSTOMER CARE SPECIALIST at AAA The Auto Group ClubEMEERGENCY ROADSIDE ASSISTANCE CUSTOMER CARE SPECIALIST at AAA The Auto Group Club