Joella Gaines

Highly Organized, detailed oriented & business savvy Customer Service Coordinator with robust experience acquired over the years in delivering optimal results & business value driving client support, customer service and office operations in highgrowth environments. Service-focused Customer Service Specialist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Dedicated to keeping operations/tasks organized, prioritized, and less stressed while overseeing day-to-day operations with a focus on efficiency and time management. Possesses a collaborative project management approach to deadlines by utilizing critical thinking, communication with all levels of management (both verbally and written), and negotiation skills to deliver projects ahead of schedule. Strategic Communication- Positive, driven, engaging, consistent, articulate, respectful and enthusiastic about building and turning around strategic communication programs across a broad range of industries with strong attention to detail. Agile, Analytical & Innovative Problem Solver - Effective problem-solving skills, strong organization skills, and creative thinking with the ability to adapt to various situations and identify actionable opportunities. Leadership Skills - Led cross-functional teams to provide vision, deliver high-performance execution and exceptional results. Have managed, motivated, and inspired highly collaborative teams. Not afraid to roll up my sleeves and lead by example. Proficient in Microsoft Office Word, Excel, PowerPoint, Avail, Trapeze, Transit Master and UKG.