Joella Patterson
Winthrop Harbor,IL
Summary
Dynamic leader with a proven track record at BiG Great Lakes, adept in strategic planning and relationship building. Excelled in enhancing team collaboration and client relations, significantly boosting employee engagement and customer satisfaction. Skilled in creative innovation and effective communication, driving forward-thinking solutions and fostering inclusive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RPM Director and Citizen Lead
BiG Great Lakes
08.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Supported persons dealing with various developmental disabilities.
- Provided support for autistic clients.
- Facilitated communication for nonverbal autistic individuals.
- Operated efficiently in a bustling kitchen environment.
- Crafted intricate designs for ceramics.
- Utilized creative recipes to develop unique fudge flavors.
- Formulated unique soaps for niche markets.
- Enhanced art-making experiences for people with disabilities through personalized assistance.
- Directed multiple workplace initiatives.
- Received Level 2 RPM certification in communication skills tailored for adults with disabilities.
- Oversaw communications initiatives tailored for adults with disabilities.
- Contributed to the planning of memorable gatherings.
- Led inclusive fitness sessions for individuals with disabilities.
- Successfully earned CPI certification focused on managing behaviors associated with the autism spectrum.
- Cultivated efficient teamwork dynamics.
- Encouraged teamwork and cooperation within the workforce.
- Ensured client satisfaction through attentive communication and support.
Crew Member
McDonald's Restaurant
07.2020 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Improved team morale, leading to increased productivity and reduced turnover.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Supported training of new crew members, leading to more efficient onboarding process.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Clarinda High School
Clarinda, IA05.2022
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Charismatic leader
- Crew collaboration
- Media relations
- Cast and crew supervision
- Team building
- Team collaboration
- Leadership development
- Client relations
- Customer service
- Staff training/development
- Musical
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Active listening
Certification
Crisis Prevention Intervention Certification and Level 2 Rapid Prompting Method Certification
Timeline
RPM Director and Citizen Lead
BiG Great Lakes
08.2022 - Current
Crew Member
McDonald's Restaurant
07.2020 - 06.2022
Clarinda High School