Jo Ella Wood
Jennings
Summary
Dynamic Administrative Associate with a proven track record at Oklahoma State University, excelling in document management and strategic planning. Recognized for enhancing team productivity through effective communication and problem-solving. Skilled in Excel and adept at multitasking, I consistently deliver results while maintaining confidentiality and fostering positive relationships across departments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Associate
Oklahoma State University
05.2024 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Collaborated with various departments to complete projects efficiently and effectively.
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Enhanced office safety by coordinating update of emergency response procedures.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Organized company events, boosting employee morale and fostering positive work culture.
Business Office Manager & Revenue Cycle Manager
Drumright Regional Hospital
12.2012 - 01.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Daily charge entry and account preparation for Billing.
- Some experience with medical professional credentialing.
- Daily business operations management including bank deposits.
Claims Auditor and Training Assistant
Blue Cross Blue Shield Oklahoma
04.2002 - 12.2012
- Researched issues related to claims processing to identify origins and implement corrective solutions.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Conducted training sessions for new Claims Auditors, sharing best practices and fostering professional development.
- Collaborated with claims adjusters, ensuring proper investigation and resolution of complex cases.
- Maintained compliance with industry regulations by staying current on policy changes and updating procedures accordingly.
- Enhanced claim accuracy by meticulously reviewing and auditing claim submissions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
High School Diploma -
Cleveland High School
Cleveland, OK05-1988
No Degree - Elementary Education
Rogers State College
Claremore, OKNo Degree -
Tulsa Community College
Tulsa, OKSkills
- Customer service
- Verbal communication
- File organization
- Relationship building
- Office procedures
- Medical insurance
- Scheduling appointments
- Maintaining records
- Strategic planning
- Records retention
- Project management
- Document management
- Data processing
- Records management
- Team oversight
- Excel
- Meeting planning
- Clerical support
- Travel arrangements
- Presentation preparation
- Confidentiality
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Accounting and bookkeeping
- Problem-solving abilities
- Reliability
- Critical thinking
- Adaptability and flexibility
Certification
- Procurement Professional, Oklahoma State University - 2025
Timeline
Administrative Associate
Oklahoma State University
05.2024 - Current
Business Office Manager & Revenue Cycle Manager
Drumright Regional Hospital
12.2012 - 01.2024
Claims Auditor and Training Assistant
Blue Cross Blue Shield Oklahoma
04.2002 - 12.2012
High School Diploma -
Cleveland High School
No Degree - Elementary Education
Rogers State College
No Degree -
Tulsa Community College
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