JOELLA C. WALKER
Medical
Inglewood,CA
Summary
Dynamic Senior Patient Service Representative at Cedars Sinai Medical Care Foundation with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
26
26
years of professional experience
Work History
Senior Patient Service Representative
Cedars Sinai Medical Care Foundation
12.1998 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
No Degree - Business Administration
Los Angeles Community Colleges
Los Angeles, CALicensed Vocational Study - LVN
Pacific College
Costa Mesa, CAHigh School Diploma -
West High School
Bakersfield, CA06-1981
Skills
- Appointment scheduling
- Cross-functional coordination
- Exceptional communication
- Medical terminology proficiency
Timeline
Senior Patient Service Representative
Cedars Sinai Medical Care Foundation
12.1998 - Current
No Degree - Business Administration
Los Angeles Community Colleges
Licensed Vocational Study - LVN
Pacific College
High School Diploma -
West High School
Similar Profiles
IVY KELLYIVY KELLY
Patient Service Rep at Cedars-Sinai Medical FoundationPatient Service Rep at Cedars-Sinai Medical Foundation
Showanda CollinsShowanda Collins
Licensed Vocational Nurse at Cedars Sinai Medical CareLicensed Vocational Nurse at Cedars Sinai Medical Care
Diane MalonzoDiane Malonzo
Registered Nurse at Cedars-Sinai Medical Center (Neuroscience Intensive Care Unit)Registered Nurse at Cedars-Sinai Medical Center (Neuroscience Intensive Care Unit)