Jo Ella (Jodi) Wood
Jennings,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Manager/Business Office Manager
Drumright Regional Hospital
10.2013 - Current
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed targeted strategies for improving patient registration accuracy and reducing errors.
Claims Examiner/Customer Service/Auditor
Blue Cross Blue Shield Of Oklahoma
04.2002 - 12.2012
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Assisted in the development of training materials for new Claims Examiners, fostering a supportive learning environment.
- Improved overall efficiency within the department by streamlining processes and eliminating redundancies where possible.
- Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Examined claims forms and other records to determine insurance coverage.
Education
No Degree - General Studies
Tulsa Community College
Tulsa, OKNo Degree - General Studies
Rogers State University
Claremore, OKHigh School Diploma -
Cleveland High School
Cleveland, OK05.1988
Skills
- Medical Billing
- Account Resolutions
- Budgetary Analysis
- Procedure Optimization
- Account Monitoring
- Critical Thinking
- Process Improvement
- Account Reconciliation
- Organizational Skills
- Adaptability
- Denial Resolution
- Performance Metrics
- Problem Solving
- Strategic Planning
- Time Management
- Team Leadership
- Multitasking
- Decision Making
- Customer Service
- Employee Training Oversight
- Business Relationship Management
- Proactive and Focused
- Data Analysis
Timeline
Revenue Cycle Manager/Business Office Manager
Drumright Regional Hospital
10.2013 - Current
Claims Examiner/Customer Service/Auditor
Blue Cross Blue Shield Of Oklahoma
04.2002 - 12.2012
No Degree - General Studies
Tulsa Community College
No Degree - General Studies
Rogers State University
High School Diploma -
Cleveland High School
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