Joelle Brooks
Palm Springs,FL
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Sage Dental
02.2023 - 03.2024
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
CNA - Certified Nursing Assistant
09.2022 - 01.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Receptionist
Four Seasons Hotels And Resorts
02.2018 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sales Associate
Sears
05.2017 - 03.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Certified Nursing Assistant
Medical Institute of Palm Beach
Lake Worth, FL08.2022
No Degree - Dental Assisting
Palm Beach State College
Lake Worth, FL05.2021
Associate of Arts - Research And Development Management
Palm Beach State College
Lake Worth, FL05.2020
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2013
Skills
- Procedure Support
- Patient Counseling
- Inventory Management
- Equipment Sterilization
- Client Account Management
- Order Processing
- Customer Needs Assessment
- Guest Relations
- Scheduling appointments
- Document scanning and digitization
- Appointment Setting
Timeline
Dental Assistant
Sage Dental
02.2023 - 03.2024
CNA - Certified Nursing Assistant
09.2022 - 01.2023
Receptionist
Four Seasons Hotels And Resorts
02.2018 - 12.2022
Sales Associate
Sears
05.2017 - 03.2018
No Degree - Certified Nursing Assistant
Medical Institute of Palm Beach
No Degree - Dental Assisting
Palm Beach State College
Associate of Arts - Research And Development Management
Palm Beach State College
High School Diploma -
Royal Palm Beach High School