Joelle Brovou

Work on the computer

• Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
• Trained new staff on customer service protocols and restaurant operations to foster team efficiency.
• Implemented feedback mechanisms to enhance service quality and address recurring issues proactively.
• Coordinated with kitchen staff to ensure timely order fulfillment and accurate menu information.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained comprehensive knowledge of menu offerings, enhancing customer experience through informed recommendations.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided exceptional service, enhancing overall shopping experience.
• Maintained cleanliness and organization of checkout area to ensure a pleasant environment for customers.
• Collaborated with team members to manage inventory levels and restock shelves as needed.
• Built relationships with customers to encourage repeat business.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Monitored self-checkout lanes, providing assistance to customers for smooth operation and minimizing wait times.
• Resolved customer complaints effectively, demonstrating strong problem-solving skills and adaptability.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Stocked, tagged and displayed merchandise as required.