Joelle Cleek
Lavon
Summary
Dynamic Senior Manager with a proven track record at ABC Legal Services, excelling in strategic planning and team leadership. Enhanced operational excellence through cross-functional collaboration and comprehensive training, achieving performance targets consistently. Skilled in troubleshooting and problem resolution, fostering a culture of inclusivity and high-quality service delivery.
Overview
11
11
years of professional experience
Work History
Senior Manager, Retrieval
ABC Legal Services
12.2021 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and courts, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Consistently met or exceeded annual performance targets set by senior leadership.
Regional Court Manager
EZ Messenger
08.2015 - 12.2021
- Facilitated timely resolution of cases by monitoring workloads and prioritizing high-priority matters.
- Created an inclusive work environment that promoted diversity among staff members, contributing to a collaborative and supportive workplace culture.
- Managed a team of court support staff, providing training and guidance to ensure smooth daily operations.
- Ensured adherence to legal procedures and ethical standards by overseeing proper documentation and handling of sensitive information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Legal Assistant
The Law Office of Paul L. Sadler
07.2014 - 04.2015
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations
Education
West Brook High School
Beaumont, TXSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Team leadership
- MS office
- Training and development
- Performance evaluations
- Goal setting
Timeline
Senior Manager, Retrieval
ABC Legal Services
12.2021 - Current
Regional Court Manager
EZ Messenger
08.2015 - 12.2021
Legal Assistant
The Law Office of Paul L. Sadler
07.2014 - 04.2015
West Brook High School
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