Joelle De La Vina
Lubbock
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier
Rudy's BBQ and Country Store
05.2022 - Current
- Achieved exceptional standard of customer service, greeting all customers within 11 seconds of store entry
- Operated with accountability, missing 0 shifts and arriving on time for 100% of shift
- Executed cash and card transactions for 100+ customers per day, issuing change and ensuring transactions and receipt matched
- Resolved customer concerns efficiently
- Processed online and phone orders, ensuring accuracy, efficiency, and clear communication
- Developed time management and team working skills in a fast paced environment
Education
BA - Creative Media Industries
Texas Tech University
Lubbock, TX05.2026
Skills
- Canva
- Photoshop
- Procreate
- Problem-Solving
- Business Ethics
- Social Media Content Creation
- Written Communication
- Verbal Communication
- Public Speaking
Organization Membership And Leadership
- Texas Collegiate Media Association (TCMA), Fall 2024, Present
- Ukrainian Club, Texas Tech University, Secretary, Fall 2024, Present, Social media management, increasing engagement and visibility, Aid with email communication, ensuring timely updates and member engagement, Assisted in coordinating event and promotions at The Culture Fest, Fall 2024
Coursework
- Bad Bunny Short Film Coverage Article, Wrote an in-depth article on Bad Bunny's short film for a student-published magazine, analyzing themes and storytelling techniques
- Communication and Pop Culture Course, Studied media influence on cultural trends and consumer behavior
- Public Speaking Course, Developed strong presentation and storytelling skills for professional settings
- Gender and Communication Course, Examined gender representation in media and societal impact
- Communication Research, Enhanced critical thinking skills and how to conduct research in the field of communication
Timeline
Cashier
Rudy's BBQ and Country Store
05.2022 - Current
BA - Creative Media Industries
Texas Tech University
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