Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Joelle Diaz

Kingsburg,CA

Summary

Dynamic and goal-oriented professional with a proven track record at AutoZone, excelling in customer service and inventory management. Recognized for problem-solving abilities and effective communication skills, consistently enhancing customer satisfaction and operational efficiency. Proficient in computer systems, demonstrating reliability and a strong work ethic in fast-paced environments.

Overview

years of professional experience

Work History

Baker

Self

09.2025 - Current

Developed and perfected a variety of bread and pastry recipes to enhance product offerings.
Implemented inventory management processes to reduce waste and optimize ingredient usage.
Streamlined production workflows to improve efficiency and consistency in baked goods output.
Conducted regular quality checks to maintain product standards and customer satisfaction levels.
Produced consistently high-quality baked goods for customers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Managed customer service operations, including taking orders and resolving complaints.

Sales Associate

AutoZone

08.2025 - Current

Answered high volume phone calls while inputing customer information into computer system to accurately meet the needs of the customer.
Assisted customers in identifying and purchasing automotive parts and accessories.
Maintained organized inventory to ensure product availability and accuracy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Body Shop Assistant

FX Aero

08.2019 - 07.2025

Created and utilized Microsoft excel spreadsheets to keep track and organize costs.
Assisted with vehicle repairs and maintenance tasks to ensure timely service completion.
Maintained cleanliness and organization of shop equipment and tools for optimal operational efficiency.
Supported inventory management by tracking parts and supplies, ensuring availability for repairs.
Gained proficiency in using automotive repair tools and safety equipment under supervision.
Provided customer support by communicating repair statuses and addressing inquiries promptly.
Adapted quickly to various tasks, demonstrating flexibility in a fast-paced shop environment.
Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.
Delivered consistent results in meeting deadlines, prioritizing workload effectively to complete tasks within specified timeframes.
Inspected vehicles to identify and document repair needs.
Reassembled and replaced parts to complete body repairs.
Prepared surfaces for priming, painting and refinishing.

Warehouse Associate

Patterson Logistics

09.2018 - 01.2019

Operated forklifts and pallet jacks to move inventory efficiently across warehouse floors.
Conducted regular inventory counts to ensure accuracy and minimize discrepancies.
Maintained safety standards by adhering to protocols during loading and unloading processes.
Assisted in training new associates on warehouse procedures and equipment usage.
Collaborated with team members to optimize workflow and improve overall productivity.
Utilized warehouse management systems to track inventory levels and manage orders effectively.
Collaborated with team members to achieve daily targets and complete tasks efficiently.

Merchandiser

Pepsico

09.2016 - 08.2018

Kept in constant contact with managers, salesman and store managers to effectively execute the task at hand.
Collaborated with cross-functional teams to optimize product placement and enhance visual merchandising.
Developed and maintained strong relationships with retail partners to ensure optimal product visibility.
Executed promotional displays in alignment with brand standards, driving customer engagement.
Implemented efficient inventory management practices to reduce stock discrepancies and improve accuracy.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Inspected merchandise for quality and arranged proper display location on floor.
Answered customer questions regarding store merchandise, department information, and pricing.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.

Associate

Walmart

08.2014 - 04.2016

Supported team members in executing store merchandising standards to enhance customer experience.
Conducted routine audits of product displays, identifying areas for improvement to boost sales performance.
Collaborated with cross-functional teams to implement promotional strategies and improve operational efficiency.
Scanned merchandise in backroom using computer system to stock products on shelves.

Cashier

Tacobell

02.2012 - 04.2013

Processed customer transactions accurately and efficiently.
Maintained cleanliness and organization of work area to enhance customer experience.
Assisted customers with menu selections, providing excellent service and product knowledge.
Handled cash register operations, ensuring balanced cash drawers at shift end.
Resolved customer complaints promptly, contributing to improved satisfaction ratings.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.