Joelle Gilbert
Greenville,USA
Summary
Educational and professional background in social services, childcare, and hospitality. Skilled in case management, conflict resolution, customer service, and youth mentorship. Demonstrated ability to manage and advise youth. Provided care and guidance to diverse populations. Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within a clinic environment.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Surpass Behavioral Health
Greenville, SC
11.2024 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Developed and implemented behavior intervention plans based on individualized needs.
- Tracked data and monitored progress of clientt's goals and objectives.
- Maintained accurate records of all sessions conducted with students.
Foster Care Case Manager
Department Of Social Services
Greenville, USA
06.2023 - 06.2024
- Assisted parents and children in a variety of ways depending on their needs
- Answered the questions and concerns of childcare providers and parents
- Connected parents and their children to local resources
- Supported parents as they completed their treatment plan
- Met deadlines for records and paperwork
- Assessed the permanency, safety, and well-being of minor children
- Increased successful reunifications through targeted support and intervention
- Humbly requested assistance for complications
- Improved conflict management abilities
Front Of House Team Member
Chick-fil-A
Greenville, USA
12.2020 - 05.2023
- Made use of technology to aid customers
- Effectively organized and structured the work environment
- Increased customer satisfaction through consistently delivering exceptional service and exceeding expectations
- Managed study room requests, while maintaining accurate records and timely communication
- Resolved guest inquiries, ensuring high customer satisfaction and a positive experience
- Ensured the appropriate areas were securely locked at the end of each night
- Maintained a clean and organized environment for the center's operations
Center for Leadership and Development Assistant
Bob Jones University
Greenville, USA
08.2020 - 05.2023
- Managed booking of study spaces for students.
- Managed the redistribution process for lost and found items.
- Secured facilities at closing time.
- Maintained cleanliness and order in study spaces utilized by students.
Camp Counselor
High Point Camp
Birdsboro, USA
06.2021 - 08.2021
- Served and provided care for campers, ages ranging between 8-18, each week for 10 weeks of camp
- Guided campers to the events listed on the schedule
- Learned to communicate well under pressure during emergency situations
- Creatively solved problems and remained flexible as unexpected changes arose
- Cooperated with the other summer staff members for activities
- Provided campers with practical advice and tools to help them in their personal lives
- Supervised and mentored campers
Education
Bachelors of Science - Educational Studies, Social Services
Bob Jones University
05.2023
Internship -
Department Of Social Services
12.2022
Internship -
Green Charter School
12.2021
Skills
- Childcare
- Cooperation
- Client engagement
- Red Cross First Aid/CPR Certification
- Service Learning
- Patient confidentiality
- Crisis management
- Records maintenance
Volunteer Work
- Least of These Carolinas, 08/01/24
- Adoption Helpers, 08/01/23
- Mentor Upstate, 08/01/21-12/01/22
Timeline
Registered Behavior Technician
Surpass Behavioral Health
11.2024 - Current
Foster Care Case Manager
Department Of Social Services
06.2023 - 06.2024
Camp Counselor
High Point Camp
06.2021 - 08.2021
Front Of House Team Member
Chick-fil-A
12.2020 - 05.2023
Center for Leadership and Development Assistant
Bob Jones University
08.2020 - 05.2023
Bachelors of Science - Educational Studies, Social Services
Bob Jones University
Internship -
Department Of Social Services
Internship -
Green Charter School
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