Joelle Gladwin
Palm Harbor
Summary
Personable Office Administrator with nine years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
17
17
years of professional experience
Work History
Office Administrator
Black Watch Consulting, Inc.
01.2015 - 09.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Administrative Assistant
Biel's Information Technology Systems Corporation
06.2006 - 12.2008
- Supported the Administrator on a daily basis (various tasks).
- Processed Home Energy Assistance Program (HEAP) applications.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Certified Nursing Assistant
CNA Medical Academy
Holiday, FL11.2023
GED -
Erie Community College
Buffalo, NY01.2006
Skills
- Customer Engagement
- Meeting Coordination
- Telephone Reception
- Office Supply Management
- Travel Coordination
- Administrative Support
- Inbound Phone Call Handling
- Schedule and Calendar Management
Additional Information
Volunteering/Extra Circular Activities
- Fundraising organizer multiple Non-For Profit's Florida and New York
- TopSoccer (Special Needs Children) Coach
- Volunteer Teacher Assistant Pinellas County Schools
- Level II Volunteer Pinellas County Schools
- Breast Cancer Awareness 5ks (various)
- Pinellas County Elementary/Middle School's Fundraiser (Ten years +/-)
Timeline
Office Administrator
Black Watch Consulting, Inc.
01.2015 - 09.2023
Administrative Assistant
Biel's Information Technology Systems Corporation
06.2006 - 12.2008
Certified Nursing Assistant
CNA Medical Academy
GED -
Erie Community College
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