Joelle Holmes
Pompano Beach,FL
Summary
Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
5
5
years of professional experience
Work History
Graphic Designer
FREELANCE
02.2024 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Created original artwork for range of print, web and video projects.
- Created logos, illustrations and typography for various organizations.
Quality Assurance Analyst
ENHANCE HEALTH
11.2023 - 02.2024
- Conducted comprehensive reviews of insurance claims and policies to ensure compliance with regulatory standards and adherence to company policies
- Analyzed data to identify trends and assess risks, resulting in actionable recommendations that improved customer satisfaction and operational efficiency
- Performed regular audits, delivered constructive feedback to staff, and facilitated the implementation of quality improvement strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reported progress, test metrics and results to project stakeholders.
- Mentored and coached team members on QA topics and strategies.
- Documented testing procedures for developers and future testing use.
Network Provider Coordinator
CENTENE
04.2022 - 11.2023
- Managed IT infrastructure by configuring, maintaining, and ensuring the stability of network systems
- Addressed and resolved complex technical issues, ensuring minimal downtime and optimal network performance
- Implemented maintenance protocols to proactively identify and rectify potential network disruptions.
Activations Associate
FISERV
10.2021 - 04.2022
- Provided comprehensive assistance to clients in the activation and setup of financial technology devices, ensuring smooth operational integration
- Educated merchant clients in transaction processing protocols, including sales, returns, voids, and batch processing, enhancing their transaction handling efficiency
- Developed client-specific end-of-shift reporting procedures to streamline daily financial reconciliation and reporting tasks.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
CITY FURNITURE
02.2021 - 10.2021
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
Data Analyst
MAXIMUS
04.2020 - 02.2021
- Managed inbound communications, addressing client inquiries and clarifying Census policies to ensure understanding and compliance
- Verified statistical data, maintaining accuracy in the documentation and entry of poll information for reporting purposes
- Prepared and submitted comprehensive Census reports to government agencies, ensuring timely and accurate data dissemination.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Implemented business intelligence solutions to increase operational efficiency.
Education
Audio Engineering -
SAE Institute of Technology
North Miami, FL08.2022
GED / High School Equivalency Diploma -
Florida Dept. Of Education
Tallahassee, FL02.2018
Skills
- Technical Analysis
- Technology research
- Data Analysis
- Quality Assurance
- Recordkeeping
- Data Entry
- Customer Service
- Schedule Management
- PC and Mac platforms
- Microsoft Office expertise
- Scheduling
- Data Collection
- Client Relations
- Account Auditing
Timeline
Graphic Designer
FREELANCE
02.2024 - Current
Quality Assurance Analyst
ENHANCE HEALTH
11.2023 - 02.2024
Network Provider Coordinator
CENTENE
04.2022 - 11.2023
Activations Associate
FISERV
10.2021 - 04.2022
Customer Service Representative
CITY FURNITURE
02.2021 - 10.2021
Data Analyst
MAXIMUS
04.2020 - 02.2021
Audio Engineering -
SAE Institute of Technology
GED / High School Equivalency Diploma -
Florida Dept. Of Education