Joelle Jarschke
Fallon,NV
Summary
Diligent with proven background in managing front desk operations efficiently and enhancing customer satisfaction. Demonstrated ability to handle high-pressure environments and resolve customer issues promptly. Expertise in multitasking and maintaining positive attitude, ensuring smooth operations and high levels of guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Reception and Sales
Nevada flooring and Carpet
02.2022 - Current
- Daily I promptly receive and forward incoming communications, such as phone calls, and mail. Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Facilitate smooth operations by efficiently handling incoming mail and email, phone calls, and visitor inquiries.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiate solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Run quick books invoicing as well as accounts payable, prepare and edit documents to produce precise, accurate and professional communication.
- Process incoming and outgoing mail, packages and deliveries according to established procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increase customer satisfaction by providing professional and courteous front desk support. Listen and support concerns from the customers to help them make a decision.
- Foster a positive work environment, and maintaining clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Inform and support business owners through consistent communication and administrative support duties.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly respond to inquiries and requests from prospective customers.
- Collect and return unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintain up-to-date knowledge of product and service changes.
- Improve data accuracy, enter and update records in database with keen eye for detail.
- Bolster customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Work From Home Sales
Weed Man Lawn Care/ The Mosquito Authority
01.2022 - 02.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager/Loan Officer
Liberty Loans
11.2021 - 12.2021
- Ran the office by myself.
- Monitored expenditures for better financial control.
- Established streamlined procedures for document management for enhanced accessibility.
- Enhanced relationships with stakeholders using proactive engagement strategies.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built strong relationships with clients by providing personalized loan options.
- Promoted loan products to potential clients through various marketing strategies.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Advised clients on mortgage, education and personal loans.
Barista/Food Service Worker
Take Five Bistro & Bar
05.2021 - 11.2021
- Company Overview: Starbucks is part of Take Five
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Office Assistant/Sales
Nevada Flooring and Carpet
10.2018 - 05.2021
- Daily I promptly receive and forward incoming communications, such as phone calls, and mail. Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Facilitate smooth operations by efficiently handling incoming mail and email, phone calls, and visitor inquiries.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiate solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Run quick books invoicing as well as accounts payable, prepare and edit documents to produce precise, accurate and professional communication.
- Process incoming and outgoing mail, packages and deliveries according to established procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increase customer satisfaction by providing professional and courteous front desk support. Listen and support concerns from the customers to help them make a decision.
- Foster a positive work environment, and maintaining clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Inform and support business owners through consistent communication and administrative support duties.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly respond to inquiries and requests from prospective customers.
- Collect and return unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintain up-to-date knowledge of product and service changes.
- Improve data accuracy, enter and update records in database with keen eye for detail.
- Bolster customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Housekeeper
MWR NGIS
05.2018 - 10.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Camp Counselor
SumFun
05.2017 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Designed creative activities by incorporating camper interests for maximizing engagement.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Supported campers' personal growth by providing consistent emotional and social support.
- Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
- Promoted healthy lifestyles among campers with well-planned nutrition and fitness programs.
District Attorney Intern
Churchill County District Attorney
07.2016 - 05.2017
- Established a reputation for professional excellence by maintaining high ethical standards and consistently demonstrating legal expertise in court proceedings.
- Collaborated with departments to streamline processes and improve workflow.
- Maintained records and files for easy access and reference, facilitating information sharing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to positive work environment by actively participating in team-building activities.
- Gathered, organized and input information into digital database.
Education
Associate of Science - Psychology
Western Nevada College
Fallon, NV05-2026
High School Diploma -
Churchill County High School
Fallon, NV05.2018
Skills
- Goal oriented
- Building relationships
- Scheduling appointments
- Guest relations
- Service promotion
- Problem-solving abilities
- Friendly and helpful
- Strong communication and interpersonal skills
- Customer service
- Honest and dependable
- Time management
- Organizational skills
- Reliable and responsible
- Attention to detail
Certification
- Housekeeping Certified, 05/01/18, Navy Gateway Inns and Suites
- OSHA Hazmat Communication, 05/01/18, Navy Gateway Inns and Suites
- First Aid CPR AED, 02/01/17, American Heart Association
Groups
- HOSA, 08/2017, 05/2018, High school medical program with job shadowing and competitions.
- FFA, 05/2017, 08/2017, Participated in floriculture competitions and volunteer work.
- Churchill County Fallon LadyWave Softball, 03/2016-05/2016, and 03/2016 Played JV softball.
- Churchill County Fallon LadyWave Soccer, 08/2015-10/2015, Played JV soccer.
Timeline
Front Desk Reception and Sales
Nevada flooring and Carpet
02.2022 - Current
Work From Home Sales
Weed Man Lawn Care/ The Mosquito Authority
01.2022 - 02.2022
Office Manager/Loan Officer
Liberty Loans
11.2021 - 12.2021
Barista/Food Service Worker
Take Five Bistro & Bar
05.2021 - 11.2021
Office Assistant/Sales
Nevada Flooring and Carpet
10.2018 - 05.2021
Housekeeper
MWR NGIS
05.2018 - 10.2018
Camp Counselor
SumFun
05.2017 - 08.2017
District Attorney Intern
Churchill County District Attorney
07.2016 - 05.2017
- Housekeeping Certified, 05/01/18, Navy Gateway Inns and Suites
- OSHA Hazmat Communication, 05/01/18, Navy Gateway Inns and Suites
- First Aid CPR AED, 02/01/17, American Heart Association
Associate of Science - Psychology
Western Nevada College
High School Diploma -
Churchill County High School
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