Joelle Kibler
Lusby,MD
Summary
Accomplished Data Entry Clerk and Customer Service Associate with a proven track record at Recorded Books, adept in Microsoft Excel and exceptional customer service. Excelled in maintaining 100% accuracy in data management and enhancing customer satisfaction through effective problem-solving. Renowned for meticulous attention to detail and time management skills, consistently delivering beyond expectations.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Recorded Books
06.2019 - 02.2025
- Entered and maintained accurate data in company systems to ensure seamless record management.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Associate
Wawa
06.2016 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Drive-Thru Cashier
McDonald’s
08.2013 - 02.2016
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06.2011
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
- File management
- Customer Service-oriented
- Accuracy and attention to detail
- Data management
- Problem-solving
- Strong problem solver
- Spreadsheet management
Timeline
Data Entry Clerk
Recorded Books
06.2019 - 02.2025
Customer Service Associate
Wawa
06.2016 - 03.2019
Drive-Thru Cashier
McDonald’s
08.2013 - 02.2016
High School Diploma -
Calvert High School
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