Joelle Kitiaka
Houston,TX
Summary
Highly motivated with an unwavering commitment to customer service and administrative role with over 5 years experience. Exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty. Proficient in Microsoft Office Suite. Bilingual in French and English. Highly organized and comfortable coordinating multiple tasks in fast-paced, high-pressured settings to discreetly resolve time-critical customer and project issues. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Excellent work ethic and a proven desire for achievement and continued professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
WTP Agency
Houston, TX
08.2020 - 03.2023
- Organized, confirmed, processed, and conducted all guest check-ins
- Maximized revenue and cash flow
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Communicated and trained all new associates
- Trained staff members to perform work activities and use computer applications.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated events
- Communicated and helped with conference calls to assign roles
- Worked with cross-functional teams to achieve goals.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Screened phone calls and summarized reports and memos
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Entered payment data into system, maintaining complete confidentiality and accuracy.
- Improved licensing system within the organization
- Worked one-on-one with associates to prepare them for state testing
- Warm personality and long-lasting relationship-building across all clients, staff, and community-based organizations
- Assisted associates in getting a life insurance license
- Increased the number of licenses per month by developing different systems
- Recognized as the best support team in the company
- Recognized as the number one license manager in the company
- Recognized by management for providing exceptional customer service.
- Performed other duties as assigned.
Office Assistant
PHP Agency
Irving, TX
09.2018 - 03.2019
- Organized, confirmed, processed, and conducted all guest check-ins
- Maximized revenue and cash flow
- Scheduled appointments
- Sorted and distributed incoming mail
- Assisted in special projects.
- Assisted associates in getting a life insurance license
- Managed calendar
- Coordinated events
- Communicated and helped with conference calls to assign roles
- Screened phone calls and summarized reports and memos
- Managed and maintained agents' personal information with confidentiality
- Warm personality and long-lasting relationship-building across all clients, staff, and community-based organizations
- Performed other duties as assigned.
Data Entry Specialist
Medcore
Dallas, TX
10.2017 - 08.2018
- Maintained database by entering new and updated customer and account information.
- Entered all patient insurance information
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Verified outdated data and implemented necessary changes to records.
- Called the insurance company to verify all insurance parameters are correct
- Called the patient's Doctor's Office to make sure the doctor's information was correct
- Entered verified information into pharmacy software
- Enrolled patients in the 'auto-refill' program by recording 'opt-in' over patient phone calls
- Documented patient database with information regarding allergies
- Courteously assisted all internal and external customers
- Completed all data fields according to pharmacy procedures, including using approved abbreviations
- Followed all applicable government regulations including HIPAA
- Maintained client confidence by keeping information confidential.
- Other duties as assigned.
Administrative Assistant
North Lake College
Irving, TX
08.2016 - 05.2017
- Provided support in all core office administration functions, including data entry, filing, guests check-ins, and assisting in special projects
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted callers and answered their queries related to college disciplinary actions.
- Other duties as assigned.
Receiver, Stower, Ambassador
Amazon Center
Coppell, TX
04.2014 - 05.2015
- Received products into Amazon's inventory system through a scanner and placed the products into a bar-coded shelf location
- Organized goods according to established procedures for efficient retrieval during order fulfillment process.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Placed products and rotated stock per established standards.
- Identified order discrepancies and damaged items and notified supervisor.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Maintained work areas and kept organized.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
- Organized deliveries by sorting and stocking receivables
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Trained new hires.
Education
Bachelor of Science in Healthcare Management -
University of Phoenix
07.2022
Associate of Science -
North Lake College
05.2017
Certified Phlebotomy Technician (CPT) -
Windsor Career Institute
08.2015
Skills
- Inbound & Outbound Call Handling
- Complaint Handling & Issue Resolution
- Adaptive, collaborative, and dedicated team player
- Strong organizational skills
- Ability to prioritize and multitask
- Active listening skills
- Excellent written and verbal communication skills
- Over 6 years of customer service excellence
- Order Processing / Transaction Management
- Maintain office supply inventory
- Project Management
- Project management
- Meeting Coordination
- Advanced MS Office Suite Knowledge
- Spreadsheet Management
- Time Management
- Data Entry and Database Administration
- Office support
- Over 2 years experience in events planning
- Schedule management
- Onboarding new hires
- Training staff
- Coachability
- Positive Attitude
- Resourceful
- Self-motivated
- Willingness to learn new skills
- Meticulous Attention to Detail
Certification
- Life/Health insurance license: issued 02/06/2018
Accomplishments
- Received the #1 support team award
- Recognized as #1 licensing manager
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Office Assistant
WTP Agency
08.2020 - 03.2023
Office Assistant
PHP Agency
09.2018 - 03.2019
Data Entry Specialist
Medcore
10.2017 - 08.2018
Administrative Assistant
North Lake College
08.2016 - 05.2017
Receiver, Stower, Ambassador
Amazon Center
04.2014 - 05.2015
Bachelor of Science in Healthcare Management -
University of Phoenix
Associate of Science -
North Lake College
Certified Phlebotomy Technician (CPT) -
Windsor Career Institute
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