Joelle McWaters
Kingman,Arizona, AZ
Summary
To secure a responsible position within a reputable, fast-paced company with high standards of patient care, in which my experience and personal abilities will mutually allow for optimum growth opportunities. A competent and results-driven professional with over 6 years of experience, and a strong record of achievement in providing the necessary services, knowledge, and expertise to ensure streamlined operations, compliance, patient satisfaction, and increased proficiency. Expertise includes clinical, dermatology, laboratory, surgery, and CLIA compliance. An effective decision-maker; able to quickly evaluate available alternatives in a logical manner. Excellent interpersonal communication, listening, and patient education skills, coupled with the ability to establish and maintain rapport with all levels of personnel, patients, and management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Enumerator
Department of Commerce - Census Bureau
Dallas, TX
07.2020 - 10.2020
- Conducted an average of 30 daily interviews in minority communities, following all safety and security protocols and confidentiality laws to gain a 90% area completion rate across two counties.
- Double checked information on survey forms.
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
Dispensary Manager
ULTRA HEALTH LLC
Kingman, Arizona
06.2014 - 06.2015
- Daily Bank Deposits
- Bulk Inventory Reconciliation- recording discrepancies, investigating any discrepancies, and generating a weekly report for upper management.
- Monitored daily cash discrepancies, inventory shrinkage, and discrepancies.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Frequently checking with local municipalities to ensure compliance of local ordinances
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Delegating staff duties including daily inventory, patient callbacks, and maintaining impeccable cleanliness and sanitation.
- Implemented innovative programs for patient loyalty.
Shift Manager
CANADA MART
Kingman, Arizona
08.2012 - 07.2014
- Ensured ideal accounting by calculating sales, maintaining records, and compiling weekly balance reports.
- Daily Cash Reconcilation
- Verified the age of customers when selling alcohol or tobacco products and made sure they are not underage with 100% accuracy
- Arranged merchandise, stocked shelves, and ensured and maintained product quality and rotation.
- Initiated changes to improve the business.
- Implemented policies and standard operating procedures for continuous improvement.
Lead Laboratory Technician
LAS VEGAS SKIN &CANCER CLINICS
Las Vegas, Nevada
08.2007 - 04.2012
- Perform a diverse range of responsibilities to include, but not limited to: processing slides for MOHS; training employees; compiling quality assurance control and assessments plans; develop spreadsheets and utilize Microsoft Excel to track specimen biopsies, laboratory inventory control, and maintaining laboratory compliance issues.
- Informing patients of diagnosis & treatment plans
- Ensuring all laboratories maintain CLIA compliance and handle tri-yearly proficiency testing, as well as the annual State and CLIA inspections in multiple office locations
- Assist in physicians in Mohs surgery including, but not limited to: administration of local aesthetics, cauterizing, pressure bandaging, suture removal, suturing, and charting.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Back Office Medical Assistant
SOUTHWEST DERMATOLOGY
Las Vegas, Nevada
08.2006 - 08.2007
- Processed MOHS slides; surgical assistant; administration of UV treatments; patient education; surgical tray & instrument sterilization and maintenance.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performing Cosmetic procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing surgery rooms and sterilizing instruments.
- Administration of local anesthetics and other injections.
- Training new staff.
Back Office Medical Assistant
ARIZONA DESERT DERMATOLOGY
Kingman, Arizona
12.2005 - 08.2006
- Surgical assistant; surgical tray & instrument maintenance; prescription refills & authorizations; administration of UV (and other light) treatments; patient education; post surgical care; informed patients of diagnosis
- Administration of local anesthetics (and other injections including subcutaneous, intramuscular, and intralesional).
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
BBA - Project Management
Capella University
Minneapolis12.2024
Skills
- CS Pro
- Screening Processes
- Business Strategies
- Processing Specimens
- Compliance Requirements
Certification
- Google Project Management Certification - NOV 2023
Timeline
Field Enumerator
Department of Commerce - Census Bureau
07.2020 - 10.2020
Dispensary Manager
ULTRA HEALTH LLC
06.2014 - 06.2015
Shift Manager
CANADA MART
08.2012 - 07.2014
Lead Laboratory Technician
LAS VEGAS SKIN &CANCER CLINICS
08.2007 - 04.2012
Back Office Medical Assistant
SOUTHWEST DERMATOLOGY
08.2006 - 08.2007
Back Office Medical Assistant
ARIZONA DESERT DERMATOLOGY
12.2005 - 08.2006
BBA - Project Management
Capella University
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