Joelle Pagan

* Optimized patient health outcomes as an emergency department technician/MA while adhering to all applicable health, safety, and hospital regulations.

* Responds promptly and effectively to emergency cases to stabilize patients.

* Performs chest compressions during cardiac arrest situations.

* Provides direct patient care in preparing individuals for medical procedures, transferring patients, and facilitating successful discharges.

* Monitored patient conditions and assessed status by obtaining all initial vital signs and perform 12 lead EKG.

* Collected medical samples

* Documented vital signs and health history for patients

* Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

* Obtained client medication information, symptoms, and allergies.

* Sanitized, restocked, and organized exam rooms and medical equipment.

* Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

* Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

* Built strong relationships with patients through effective communication skills that foster trust in the hospital's commitment to quality care.

* Maintained a safe and clean environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

* Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Educated patients and their families on their health care needs, conditions, and options. This is important for ambulatory surgery because it can help patients and their caregivers with home care.
• Communicated with patients before and after an operation to understand their concerns and explain the operation.
• Performed preoperative patient assessments, reviewing surgeon preference cards, and ensuring the availability of needed supplies and equipment.
• Scheduled patient office visits and surgeries, tests, and procedures.
• Maintained patient charts and confidential files.
• Developed excellent teamwork skills by collaborating closely with colleagues on a daily basis, ensuring smooth functioning of the clinic and optimal patient outcomes.
• Managed high-volume caseloads while maintaining excellent patient care standards throughout the day-to-day operations of the clinic.
• Enhanced patient safety with diligent monitoring of vital signs and medication administration.
• Facilitated timely discharge and transition to home care by coordinating follow-up appointments and providing clear instructions to patients.