Joelle Passerello
Cooke City,MT
Summary
Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Offers expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Cooke City Exxon
11.2021 - Current
- Assisted franchise owners with developing business and supported them in accomplishing their goals through diligent administrative assistance.
- Reduced process gaps by managing inventory control to meet client needs, improving efficiency by over 50%.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw successful launch of new apparel and seasonal products, increasing revenue by over 25%.
- Supervised employees and developed all training programs to ensure maximum performance.
- Facilitated improvements to workflow and room turnover with hands-on proactive management style.
- Served as liaison between owners and staff members, facilitating open channels of communication to address concerns or issues promptly.
Event Coordinator
Inland Empire Women's Business Center
01.2017 - 08.2019
- theOversaw event logistics, venue scheduling, event promotions and accommodations.
- Efficiently coordinates events, such as conferences, workshops, programs, meetings, if not exceeding, deadlines and expectations of said events.
- Planned various activities such as seminars, workshops or conferences related to event theme or topic area.
- Developed and executed marketing strategies resulting in 30% growth in customer base.
- Planned, coordinated and implemented new program to help small business owners gain successes such as 300% increase in sales and 700% increase in online presence.
- Superseded amount attendees by 30% at yearly Inland Prosperity Conference by helping coordinate and supervise recruiting, marketing and PR of the conference.
- Conceived, created and implemented the Ignite Program, created to help propel small businesses by providing and teaching them with strategic management skills.
Senior Account Manager and Bookkeeper
Anguiano Consulting
09.2013 - 01.2017
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Reviewed and prepared each client’s financial books and files for tax preparation.
- Trained 2 account managers on 21 special accounts valued at over $500,000.
- Developed and implemented entire projection and profit call training, in which all account managers will be trained.
- Works daily with Quickbooks, Microsoft Word, Microsoft Excel and Microsoft Outlook. Independently created 3 internal spreadsheets that have boosted productivity 30% and assisted in creating and implementingg first company manual which boosted knowledge and productivity 50%.
- Made recommendations and decisions in weekly meetings as part of office think tank that consists of management, supervisors, and 2 senior account managers.
- Planned, developed and executed over 50 informational office meetings.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
Education
Bachelor of Arts - Marketing And Entrepreneurial Studies
California State University - San Bernardino
San Bernardino, CA12.2018
Skills
- Training Coordination
- Production Optimization and Management
- Workflow Optimization
- Cross-Functional Collaboration
- Project Management
- Event Strategy, Planning and Execution
- Budget Management
- Performance Measurement
- Audience Engagement
- Audience Engagement
Certification
Certification for Fundamentals of Supervision and Management
Completed: May 2023
Timeline
General Manager
Cooke City Exxon
11.2021 - Current
Event Coordinator
Inland Empire Women's Business Center
01.2017 - 08.2019
Senior Account Manager and Bookkeeper
Anguiano Consulting
09.2013 - 01.2017
Bachelor of Arts - Marketing And Entrepreneurial Studies
California State University - San Bernardino
Certification for Fundamentals of Supervision and Management
Completed: May 2023
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