KENNETH PATTERSON
Manager of Operations
Wilmington,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Area Director Of Operations
Ampler Resturaunt Group
06.2022 - Current
- Built strong relationships with vendors and suppliers; negotiated contracts for goods and services
- Created budgets for departments under area of responsibility, monitored expenses, and reported on variances
- Ensured compliance with safety regulations; developed policies related to health and safety protocols
- Improved operational efficiency by streamlining processes and implementing new systems.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service..
General Manager Of Operations
Applebee's / The Rose Group
01.2005 - 05.2022
- Responsibilities include hire, train, supervise and schedule kitchen and service staff
- Manage store inventory and purchasing to ensure sufficient levels of high quality product
- Monitor compliance with food, sanitation and safety preparation standards
- Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Created policies, procedures and guidelines for staff members' daily operations.
Education
No Degree - Restaurant Management / Hospitality
Delaware County Community College
Marple Township, PA09.1991
High School Diploma -
Chichester High School
Chichester, United States06.1991
Skills
- Quality Assurance
- Purchasing / Inventory Management
- Policies and Procedures
- P&L Responsibility
- Operational Efficiency and Safety
- Customer Satisfaction
- Payroll Administration and Timekeeping
- Directing Team Members
- P&L Administration
- Process Improvement
- Cost Control
- Business Forecasting
- Hiring and Onboarding
- Teamwork and Collaboration
- Staff training/development
Career Objective
- Area Director Of Operations, Ampler Resturaunt Group, 12910 Pierce St Suite 210, Omaha, NE
- General Manager Of Operations, Applebee's / The Rose Group, Newtown, PA, US
Timeline
Area Director Of Operations
Ampler Resturaunt Group
06.2022 - Current
General Manager Of Operations
Applebee's / The Rose Group
01.2005 - 05.2022
No Degree - Restaurant Management / Hospitality
Delaware County Community College
High School Diploma -
Chichester High School
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