Joelle Phillips

• Leads the organization's efforts to define, design, and execute process change that can maximize the quality of care and operational efficiency through the implementation of information systems and technology‐enabled care delivery.
• Consultant for EPIC system applications for physicians, nursing staff and other patient care providers
• Works with product engineering team to define clinical requirements and assist with testing.
• Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
• Oversees the application of clinical expertise in combination with informatics to develop, implement, and maintain a variety of automated clinical systems to improve efficiency and outcomes reliability.
• Participates in design of mobile applications for healthcare and the development of tele-health network services
• Standardized clinical documentation protocols by implementing Stork application for Perinatal Services department.
• Applies medical subject matter knowledge to improve IT systems and functions.

In addition to continuing duties of the Regional Educator position:

• Provides consultation and guidance regarding nursing practice standards in the region and made strategic decisions regarding nursing practice with significant impact on operations (e.g. scope of practice; nursing staff models).
• Directs the development, implementation, evaluation and continuous improvement of the region in clinical and nursing practice.
• Directs and manages the development and dissemination of educational and quality improvement methods in clinical/nursing practice through programs to optimize patient, organizational, staff, and community outcomes.
• Directs the development and evaluation of evidence-based nursing policies and procedures in accordance with regulatory requirements, external laws and professional nursing standards.
• Hires and leads a team of nursing educators in various departments throughout the organization to provide education and training and staff development.
• Implements and/or oversees professional development strategies intended to enhance the delivery of clinical nursing care and the professional growth of staff
• Evaluates and facilitates opportunities to promote nursing activities through community relations and legislative efforts.
• Ensures the integration of innovative strategies that build a culture of clinical excellence and reliable care.
• Facilitates the submission of grant requests, which support research, professional development, and/or practice enhancement.
• Develops and evaluates virtual or web-based nurse orientation/education programs
• Develops and evaluates virtual patient education programs
• Develops, implements and evaluates various professional development programs to include: RN First Assist, Sterile Processing Department Technician, Pharmacy Technician, Nursing New-to-Specialty and Nurse Residency, Surgical Technician, and others.

• Built upon varied educational and experiential bases of nursing and other clinical providers for enhancement of competence in clinical practice, promotion of professional development and advancement of career goals.
• Managed the planning, development, implementation and evaluation of education and development programs at the Moanalua Medical Center located on the island of Oahu, and the 22 outpatient clinics located on various islands in the state of Hawaii.
• Modified lessons and curriculum to accommodate diverse learners through adult learning principles, learning styles, personality styles, and conflict management styles.
• Consulted with clinical departments to implement the competency process established for the Region, in alliance with its strategic plan.
• Conducted educational programs to improve organizational/individual competence.
• Acted as a liaison with national educational resources.
• Monitored operation and capital budgets for all education and associated functions
• Provided leadership in the implementation and management of large-scale change interventions of which training, and development play a significant part with the regional service areas.
• Coordinated clinical placement for all students from existing educational affiliates and negotiates affiliation agreements as needed with educational institutions.
• Planned, developed, delivered and evaluated educational programs for nursing and allied health care personnel
• Planned, developed, delivered and evaluated orientation for nursing new hires, contingent staff, and other disciplines as indicated.
• Coached other educators to assure accuracy and effectiveness of orientation and other educational programs.
• Provided educational activities in accordance with nursing Continuing Education policy to build upon educational and experiential bases of professional nurse for enhancement of practice
• Assisted and coached clinical personnel in designing, facilitating, and teaching of CE programs
• Primary Nurse Planner for Continuing Education Program
• Simulation Coordinator
• Training Center Coordinator for American Heart Association
• Management Co -Chair – Kaiser Hawaii Workforce Planning and Development Committee
• Kaiser National Workforce Planning and Development – Hawaii Representative for Workforce of the Future Committee

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Developed training material and strategies for approximately 1100 staff in clinical and non-clinical areas
• Responsible for facilitating, researching, developing and implementing all annual education as required per accrediting bodies (TJC, CMS, OSHA, etc.)
• Developed education and training hospital-wide plan, implemented in December 2016, for the establishment of a Neurosurgery Service Line
• Increased compliance of educational requirements for all staff from 84% - 97% in one year
• Continued support of Registered Nurses throughout the facility to increase BSN or higher education from 64% to 75% in one year to meet IOM recommendation of 80% by 2020
• Developed and implemented Mentorship Program for New Graduate Nurses in 2016
• Implemented TEAM program in 2016 for management of aggressive behavior as part of Castle's Workplace Violence Program – since October 2016-December 2016, 77 employees have already taken or are registered for upcoming training.
• Co-Author for 2015 Malcom Baldrige National Quality Award with a focus on workplace development – resulting in a State Level Award for Castle Medical Center
• Committee member for the Castle Leadership Institute that puts on 3 leadership training retreats each year. Duties include researching and presenting leadership topics relevant to industry or organizational trends, procuring guest speakers, facilitating discussion and engagement at the event, and evaluating feedback for follow up as needed
• Negotiated several new contracts with academic institutions to facilitate training or their students in multiple disciplines
• Coordinator of general hospital orientation for new staff members biweekly
• Coordinator and primary instructor for clinical orientation of all new staff members biweekly
• Identify educational needs and instructional materials, including new equipment and supplies, for use in training sessions and in-services
• Provide educational opportunities that benefit nurses in career development: Facilitated collaborative program with the University of Hawaii for Castle Medical Center's Associate Degree nursing staff to attend a BS program – First cohort successfully graduated 12 students in May 2014
• Facilitated Nurse Residency Program in collaboration with Hawaii State Center for Nursing for new graduate RN's: Increased applicant inquiry into program by opening up the program to internal and external applicants thus increasing admittance into the program from 4 residents to 12 residents for the 2016-2017 cohort year, and increasing the spectrum of learning from 3 to 9 participating nursing departments
• New Graduate nurse retention rate since first class graduated in 2013 is 97%
• Continuing Education Courses taught at Castle include: Basic EKG, Intermediate EKG, and Cardiac Pacemakers.
• Coordinates hospital wide skills fairs
• Training Center Coordinator for Official AHA Training Center. Also, facilitates training of all staff in BLS, ACLS, and PALS throughout the year with at least 4 classes each month
• Administrator of online learning management system, develop and disseminate evidence based educational material through this system
• Policy and procedure development

• Established temporary staffing firm for nurses and other allied health professionals.
• Directly supervise 25+ employees in various positions throughout the island.
• Responsible for human resource management, performance improvement, educational assessment, financial responsibilities, contract procurement, and marketing.
• Continued to work through this business as an independent contractor registered nurse at various facilities statewide in the ICU, CCU, PACU, Telemetry, ER, Cardiac Cath Lab units, and as a nursing supervisor.

• Contributed educational and clinical expertise to help optimize training courses and boost student learning.
• Assessed student knowledge levels and abilities with detailed assessments.
• Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
• Coordinated with clinicians to develop and coordinate student assignments.
• Liaised with medical and nursing personnel to evaluate and improve teaching and nursing practices.
• Coached underperforming students to help meet clinical objectives
• Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
• Presented lectures on adult health, functional health patterns, management of the changing patient condition, physiology, and psychodynamics of nursing care.