Joelle Poltorak

• Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
• Anticipated customers needs and created a welcoming and enjoyable dining environment

• Serve as lead intern for baseball and volleyball:

- Manage a team of interns who help with game day promotions sponsorship elements and fan experience

• Arranged marketing tables and distribute products while also interacting with fans to make their experience better
• Organized on field/on court promotions to help drive fan experience
• Serve as game producer for volleyball by writing scripts and running music
• Carry out promotional and sponsorship aspects at football and men's basketball

• Anticipated customers' needs by promptly refiling drinks, providing extra napkins, and clearing away empty plates
• Memorize daily specials, seasonal cocktail list and regular menu to quickly address customer questions and advise on possible allergies or substitutions
• Work efficiently in a high paced environment

• Began at the Riverhead, NY location until switching to Morgantown, WV location in January2023
• Supported customers by offering advice, recommending tools, and upselling additional products